- Experience
- 4+ yrs
- Location
- Tucson, Arizona, United States
- Job type
- Full-time
Required skills
- CRM
- Electronic Medical Records
- Word
- Excel
- Internet research
- Email
About the role
Description
** Looking for a Full-Time Admissions Coordinator**
ABOUT SABINO RECOVERY:
- Privately owned and family-oriented.
- Premier Choice for Mental Health and Addiction Treatment.
- Sabino Recovery places an emphasis on trauma as the root cause of many unhealthy patterns of thinking and behavior.
- Offers a truly individualized treatment experience.
ESSENTIAL JOB FUNCTIONS:
- Conduct phone interview with potential residents and clients, request/review records, and confer with other professionals to evaluate potential residents’/clients’ mental and physical condition and to determine their appropriateness for participation in any level of care that the facility provides.
- Maintain and manage all inquiry calls and internet admissions, promoting and selling Sabino services to potential residents/ clients. Provide residents/clients and their family members with information about Trauma, Substance Use Disorders, and Mental Health disorders and available services/programs offered by the facility and other facilities and make appropriate referrals when necessary.
- Gather insurance information in order to request insurance verification and review findings with potential clients or family members.
- Assist clinical, medical, nursing and BHT team with coordination of transfers to/from medical facilities for medical clearance, detoxification, or crisis stabilization, etc., for those clients who are deemed in need of such upon completion of intake assessment.
- Ensure that payment arrangements have been approved by supervisor and/or Executive Director prior to admission, including confirming with Director of Finance that payment was received before admissions.
- Participate in on call rotation which includes nights and weekends.
- Diligently record interactions with the resident/client (such as calls made, emails sent, etc.) in the customer relationship management database.
JOB SKILLS AND ABILITY
- Excellent sales and customer service skills are required.
- Must possess in-depth knowledge of all the facility programs, modalities and uniqueness and communicate to potential residents/clients.
- Must have thorough knowledge of The facility inclusion and exclusion criteria.
- Knowledge of insurance protocols related to inpatient/outpatient services for trauma, substance use disorder and mental health treatment.
- Shows an understanding of the sense of urgency to respond to referral inquiries promptly.
- Demonstrates active listening taking the time to understand and ask questions when appropriate.
- Exercise excellent judgement and decision making with residents/clients and family members considering the relative costs and benefits of potential actions.
- Skilled in entering required data on potential residents/clients in customer relationship management database and electronic health records system.
- Must be a natural relationship builder and skilled in establishing rapport quickly.
- Must have excellent written/oral communication skills.
- Must possess strong ethics and ability to maintain confidentiality.
- Must have computer skills that should include Word, Excel, electronic medical records, customer relationship management software, internet research and email proficiency.
- Able to read, write and speak English fluently.
- Ability to utilize basic math skills and mathematical concepts.
- Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Must have excellent attention to detail.
- Able to deal effectively with distractions.
- Is reliable in achieving results within expected time periods.
- Good time management skills.
Requirements
EDUCATION AND EXPERIENCE:
- High School Diploma required, and four (4) years of applicable experience; or
- Bachelor’s degree in Psychology, Social Work, Nursing, or a related field.
LICENSING/CERTIFICATION:
- Current Fingerprint Clearance
- Current CPR/First Aid certification
- Clear TB screening
- Valid Driver’s License
About Origins Behavioral Healthcare
Provider of residential addiction and mental health treatment services.
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