Teamware Solutions
Website:
teamwaresolutions.net
Job details:
Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd
Hi connections
Teamware iis hiring for Order Management Analyst or Customer Service Advisor – Supply Chain
role
Location:Bangalore
Experience:3+years
INterview mode:face to face
Notice period:Immediate
JD:
Role Responsibilities:
The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC's, 3rd party service providers (warehouse) Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.) Global objective is to provide excellent customer service to improve customer satisfaction outside and inside , and to ensure smooth transition of new EDI customers.
Capabilities:
Excellent interpersonal and communication skills with partners Deliver on promises Accuracy and attention to details Looking for and responding to feedback Good knowledge of customers and market specifics Generating ideas for issue resolution and service improvement Positive 'can do' attitude Taking ownership for resolution, escalates where vital Ability to build great relationships with customers Understand and comply with controls in own area Good team player
Top 3-5 Accountabilities:
Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems) Handling all incoming customer queries and requests Continuously improving service levels in collaboration with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Being responsible for proper communication between and customers Maximising customer satisfaction level and order entry accuracy
Skills: Experience / skills required:
CrucialIf interested do share cv to manasa.a@twsol.com
Click on Apply to know more.