Analyst

Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA's Handling priorities /escalations without dependency Work cross-functionally with other teams for resolving issues Involve in simple & medium transactional processing activities Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies Must be ready to take calls / support chats to provide quality resolutions to our customers/partners Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner Willingness to support PST hours on a rotational basis (10PM-7AM) IST Proactive measures to avoid escalations Create and participate in creating documentation Perform other ad hoc tasks as per business requirements and managements request

Orcapod is a Leading Consulting & Technology Staffing Company, Providing Broad Range of Services and Solutions in Business & IT Consulting, Talent Supply Chain Management and Operational Improvement. Orcapod Consulting work with Global and Indian Companies providing assistance in their critical IT & Business improvement initiatives.