Dynamics 365 Platform Engineer

Role : Dynamics 365 Platform Engineer

Exp : 8+yrs

Job Description

We are seeking a highly experienced Dynamics 365 Platform Engineer to join our team on a 6-month remote contract. The ideal candidate will have extensive hands-on experience in Dynamics 365 Customer Service module and a strong technical foundation in plugin development, Azure monitoring, and Power BI integration.

Key Responsibilities

• Implement and optimize Dynamics 365 Customer Service functionalities including :
• Unified Routing
• Live Chat Integration
• Knowledge Articles Management
• Service Level Agreements (SLAs)
• Copilot Studio Configuration
• Develop and customize functionalities using JavaScript and C# / Plug-Ins.
• Utilize Azure Application Insights for performance monitoring and write KQL queries for diagnostics.
• Design and deliver dashboards using Power BI, including :
• Data modeling
• M Query (Power Query)
• DAX calculations
• Work with Terraform for infrastructure as code.
• Handle data transformation and analytics using Snowflake.
  
  

Required Skills

• Deep knowledge of Dynamics 365 Customer Service.
• Proficiency in JavaScript, C#, and custom plugin development.
• Strong command of Azure Application Insights and KQL queries.
• Experience in Power BI (data modelling, M, DAX).
• Familiarity with Terraform and Snowflake is a must.
• Ability to work independently in a client-facing, remote setup.
  
  

Type : Remote

Duration : 6 months but extendable upto 1yr

Shift : 12 PM - 9 PM IST

Dynamics 365 Customer Service, With Experience In

• Unified Routing
• Live Chat
• Knowledge Articles
• SLAs
• Copilot Studio
• JavaScript
• C# / Plug-Ins
• Azure Application Insights (inc. KQL queries)
• Power BI (visualisation, data modelling, M, DAX)
• Terraform
• Snowflake
  
  

(ref:hirist.tech)