Description
With the goal of access, quality, efficiencies, and patient satisfaction, the Clinical Therapist Manager manages clinical and operational leadership for the outpatient therapy department; ensures high-quality, evidence-based care; consistent workflows; therapist staff support; and improved access to services. As a Therapist, this position provides culturally sensitive mental health services to Hurtt Family Health patients through an integrated and comprehensive team-based model. Provides assessments, referrals, and follow-up appointments that include developing and implementing therapeutic treatment plans with clients in a strength-based model in all clinical settings. Participates in the development of other therapy team members through direct clinical supervision, indirect support, and clinical expertise consultation.
This is a full-time on-site position with a general schedule of Monday through Friday 8am-5pm.
What You'll Do:
Job Responsibilities & Duties
Clinical Therapist Manager Responsibilities & Duties:
1. Clinical oversight: Facilitates biweekly case consultation; supports evidence-based practice fidelity; provides guidance on crisis cases.
2. Quality & Compliance: Reviews documentation for trends; ensures timely completion of assessments, treatment plans, and progress notes; supports corrective action plans as needed.
3. Operations: Monitors and seeks to improve therapist productivity, scheduling patterns, and caseload balance; collaborates with front office and operations to reduce wait times and no-show rates.
4. Workflows: Standardize referral pathways, intake workflows, termination/transfer procedures, and crisis response handoffs.
5. Training & Development: Supports onboarding, training in key models (CBT, MI, trauma informed care), and coordination of continuing education.
6. Collaboration: Coordinates with Psychiatry, Integrated Programs, and other department teams to ensure continuity of care for shared patients.
7. Staff Support: Provides real-time support to therapists around challenging sessions, clinical judgment, and care escalations.
8. Participates in monthly BH operations and quality meetings upon request; completes performance reviews and development plans; supports onboarding and staff mentoring; contributes to workflow development and continuous improvement; ensures documentation standards and compliance; collaborates on high acuity cases, safety planning, and crisis protocols.
9. Monitors local, state, and federal changes and smoothly implements changes as needed for patient care improvement
Clinical Therapist Job Responsibilities & Duties:
- Projects and carries out the goals of the clinic to provide high quality integrated care that is compassionate, culturally sensitive, equitable, and trauma-informed, to all patients and families who are eligible to receive services at HFHC.
- Works efficiently with care team members to provide care to an average of 6 patients per 8-hour work day and responds to assessing the need for behavioral health services for all walk-ins while on duty.
- Provides direct behavioral health clinical therapeutic and integrated medical services to individuals, families, groups and communities to all HFHC service areas.
- Assesses client’s strengths, needs, abilities, and preferences and formulate a diagnostic impression based on current DSM criteria. Performs biopsychosocial assessments and develops collaborative treatment plans for all ongoing clients. Determines therapeutic approach based off clients’ needs and history of trauma (i.e. treatment frequency and duration of therapy).
- Discusses progress toward goals with client and works to meet client needs effectively and resolve individual barriers through patient follow up.
- Actively participates in the integrated care team setting by consulting and collaborating with all other service departments and staff including but not limited to Primary Care, Addiction Medicine, etc.
- Maintains accurate and timely clinical documentation consistent with agency standards. Scans all paperwork pertaining to patients into the EMR. Ensures patient and provider have signed all appropriate paperwork when applicable. Documents progress/case notes in the EMR that include diagnostic mental health assessments, treatment plans, and progress notes in addition to other reporting and statistical data in a timely manner as required by organizational and legal guidelines.
- Appropriately utilizes the electronic health record, to include chart documentation and coding for services provided and timely encounter closure within 48 hours. Documents all patient encounters thoroughly in the EMR system to meet standards of practice and all required UDS, CQMs and HEDIS measures.
- Provides ongoing training for through direct clinical supervision, indirect support, and clinical expertise consultation to increase all team members’ effectiveness and base of knowledge.
- Provides supervision and instruction of Associate clinicians and or students as assigned.
- Maintains good working relationship and communication with all staff, reflecting professionalism in all interactions.
- Works closely and collaborates with other Behavioral Health and HFHC staff to provide the best possible care within scope of practice and services. Consults with relevant care team members through case discussions and presentation of pertinent client information.
- Maintains a clean, safe and unobstructed workplace.
- Attends All Staff meetings, Provider meetings, and other meetings as assigned; and is responsible for all information presented.
- Provides crisis intervention counseling as needed and outreach counseling to community settings such as schools, home visits, and other settings as assigned.
- Provides specialized counseling groups or classes within the scope of license and training.
- Provides community mental health presentations and PowerPoint presentations on behavioral health preventative measures to the community and/or clinic staff as directed.
- Works cooperatively with outside community resources and other in-house services (i.e. medical, dental, etc.) or support programs to supplement in office treatment and counseling to coordinate services for clients. Develops community relationships for patient referrals, representing the values of HFHC in a compassionate and professional manner.
- Assists in development of departmental policy, procedures, and quality improvement activities within the clinic as directed
- Participates in ensuring quality care delivery through enhancing patient experience, improving clinical experience, improving population health, and reducing costs
- Lead patient access and efficiency by modeling high effectiveness, training, and assisting other providers in maximizing time and access to care. This includes providing feedback to admin and provider mentorship.
- Ensures timely credentialing by maintaining license or registration, NPI Number, CEU, PAVES, PECOs, etc. and submitting proof annually. Ensures timely communication with HR and administrative staff to maintain credentialing and audit compliance requirements
- Adheres to accreditation and compliance standards/guidelines and gets yearly culturally supportive training.
- Complies with Hurtt policies and procedures and regulatory Federal, State and local rules and regulations including public health advisories and CMR reporting.
- Participates in all safety programs which may include assignments to an emergency response team for Disaster Preparedness.
- Participates in Peer review, Hurtt QI programs, and Continuous Quality Improvement, and in assuring quality patient care is maintained.
- Reports and responds to complaints regarding clinical care, resolving any complaint with expediency and in a professional manner in coordination with staff.
- Performs any and all such duties that are within the scope of this individual’s certifications that are requested by HFHC providers.
- Performs other job duties as requested by the Behavioral Health Director.
These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee’s immediate supervisor.
Requirements
What You'll Bring:
Minimum Qualifications
- Education: Successful completion of an accredited Master’s degree.
- Training: Completion of Master’s in Social Work or Master’s in Counseling program
- Current California license or registration (Social Worker, Professional Clinical Counselor, or Marriage and Family Therapy).
- NPI number.
Preferred Qualifications
- 3-5 years of clinical experience post master’s degree with some experience in a medical setting.
- Community Clinic setting experience.
- Ability to communicate in Spanish in the healthcare environment (if applicable).
- Current Basic Cardiac Life Support (BCLS) certification for infants and adults.
- Comprehensive knowledge of community resources, and public and private benefits programs.
- Familiar with various funding sources such as Medi-Cal, Medi-Care, etc.