Vice President Operations-OINIS

Orange Business

Experience: 15+ yrs
Location: Gurgaon, Haryana, India
Job type: Full-time

Required skills

AI
Big Data
Incident management tools

About the role

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Within OINIS, the Head of Operations is responsible for managing the supervision of our networks and managing Level 1 support actvities. The Operations department is responsible for the proactive supervision and reactive management of all OINIS networks, infrastructures, Platforms and services (submarine, terrestrial and satellite transmission, IP networks, Telco Cloud, Voice, Roaming, CDN and IoT services). It is also responsible for crisis management, problem management, change management, incident communication, as well as managing all internal and external stakeholders including global operators and equipment manufacturers.

To carry out its mission, the department employs around 200 people in France, India and Morocco. The department works closely with the level 2 and level 3 support teams of each domain and these expert level support teams will have a functional reporting to Operations. Operations department has a very strong interlock with all the customers facing entities (supporting end customers) within Orange Wholesale, Orange Business and the subsidiaries.

The position involves travel in France and abroad.

The department will be responsible for automating proactive and reactive incident management with an objective to move towards self-healing networks and zero-touch provisioning, in a context of major transformation of our networks (softwarization, AI).

You are a visionary leader with a proven track record of managing significant organizational change and enhancing team performance through effective communication and collaboration. With a strong operational focus and a commitment to service quality, you bring at least 15 to 20 years of experience in business operations, coupled with an impressive educational background in engineering or computer applications. Your multilingual skills and experience in negotiating high-quality partnerships will drive success in managing a diverse global team.

Your professional skills:

Strong expertise in defining Operational strategy, transforming operating model making it more scalable, flexible to support new growth areas.
Ability to transform Operations department through optimization of activities and job roles to make it lean and efficient organization.
Ability to lead and provide directions during emergency and crisis situations effectively and taking rapid, well-informed decisions keeping customer impact in mind and managing internal and external stakeholders through efficient communications.
Strong automation mindset to digitalize the incident and change management processes, moving from proactive monitoring to predictive monitoring using AI / GENAI / Agentic AI and Big Data to achieve the best operational and financial performance
Ability to drive financial excellence of Operations department ensuring tight control on budget allocation and spent.
Ability to build stronger relationships with all the stakeholders (internal and external) at the Executive levels ensuring professional partnership in delivering the highest level of Quality of Experience and business value
Strong focus on people management, hiring, developing, and retaining high-quality talents, empowering, influencing & motivating the teams to consistently outperform set objectives with a collaborative and collective mindset.
Anticipate and develop future-ready skills through upskilling and re-skilling to support technological evolution, digital transformations and business needs
Excellent command over English, a friendly etiquettes, curiosity and open-mindedness are essential to lead an international, multi-cultural team of nearly 200 engineers on several continents

Your soft skills:

Experience in leading a multi-cultural global organization with multiple sub functions providing 24/7 management of various networks, platforms and services.
A strong ability to continuously improve the quality of services by optimizing the process, tools and setting up strong objectives and Key Performance Indicators.
Excellent knowledge of Global Operations, with a strong focus on service quality
Ability to negotiate with multiple contacts: partners, operators and manufacturers to achieve the best balance between costs and quality
Ability to communicate effectively with different teams and stakeholders, particularly in the context of customer communications
Ability to understand, read and speak French would be appreciated

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

About Orange Business

Global network and digital integrator for enterprises

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.