Sr DevOps Engineer-Integ Ops

Provide Level-3 (Expert) support of Systems, Backup and Storage products with excellent understanding of Network and Cloud Infrastructure Provide Level-3 (Expert) support of PAM Solutions Design, Implement and integrate Automation with hybrid cloud technologies Provide Knowledge Transfer to the Level-2 teams Provide On-Call support on request basis Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management) Validate the customer requirements & work on the customer design & Prepare the Low Level Design Provide support to the Pre-Sales teams for validating the build process Build & Integration support for TTM and complex customer projects Perform the initial Deployment and Validation of hardware Understanding of Problem Management Process & Procedures Follow the complete Life-Cycle of Problem Management Provide support on the Anomaly Requests raised by Solution Support teams(L2), CTS2 teams (L1) and IT- Customer Service Managers (IT-CSMs) Develop and implement automation and integration for the cloud and system infrastructure solutions of our customers Provide Root Cause Analysis (RCA) for all major problems Regular follow-up with the L2 teams, L1 teams and IT-CSMs on the improvement plans for the workaround / resolution provided Regular uploads of Problem Record details in the OCB Known Error Database (ASKIT) Maintain a high degree of technical knowledge of all Orange Business Services products, services, and solution sets. Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business