IP Expert

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

To troubleshoot and resolve complex customer related faults. Working with vendors and providers in order to provide final resolution to any support request received.

 

Key Accountabilities:

• Handling escalated tickets for IP related failures.
• Contacting vendors and following up until failure resolution.
• Timely and High-Quality handling of all support Requests.
• Use all forms of training provided by Equant to keep up-to-date with existing and new IP services.
• Improvement of the OBS knowledge base.
• Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports.
• Shift work/on-call may be required. 

Knowledge and Abilities:

 

An Expertise on Cisco router configuration and trouble-shooting, Excellent network troubleshooting skills.

Scope of technical expertise must include some the following:

• Services: VLAN’S (VPN-based) and IPNet (Private Internet -VPN), DSL

• Router types: Cisco all chassis, Juniper MX

• Routing and Other Protocols: OSPF, EIGRP, BGP4, MPLS, Metro Ethernet Access etc.

• Remote Access: PPP Dial (ISDN/PSTN), IPsec (VPN), SSL

• Internet, IP security, SDWAN, Wireless

 

Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.

Good interpersonal skills.

Good time management, organizational and communication skills

Ability to work under pressure.

Ability to deal with multiple tasks.

Ability to coach and mentor peers and subordinates

Ability to act as the customer representative with suppliers and vendors.

Proactive, self-motivated and determined attitude.

Leadership and Matrix Management, Excellent training & coaching skills

Good analytical skills Excellent problem solving skills are necessary.

Flexibility in terms of working hours.

Proficient in English. 

 

Education, Qualifications, and Certification:

 

B.E/BTech (Computer Science/Electronics and Telecommunications). experience A minimum experience of 6+ years on technical domain, and 3 years in Service Operations. Should have cleared minimum 2 papers of CCNP / CCIP. 

 

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

 

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.