zettamine labs pvt. ltd.
Website:
zettamine.com
Job details:
Hello All,
Greeting's from ZettaMine!!!
Job Description - Oracle Transportation Management Functional Consultant
Experience: 7 Years (Mandatory)
Location: PanIndia
Notice Period: Immediate Joiner
Oracle Transportation Management Functional Consultant will be providing second‑level functional support for OTM Module. This Role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs). Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.
Key Responsibilities
- Act as functional escalation points for Oracle Transportation Management Functional Consultant.
- Analyse and resolve medium to complex functional issues that cannot be resolved by L1 support.
- Perform root cause analysis (RCA) for recurring issues and support permanent fixes.
- Resolve functional break-fix calls either permanently or by workaround
- Handle issues related to data in the production instance
- Follow up on SRs, patches, and issues to ensure resolution
- Conduct training for power users on the application and support functionalities
- Conduct root cause analysis and error detection/correction
- Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues
- Provide 24/7 in-person or Zoom support for month-close activities
- Monitor integrations for data leakage and error handling
- Perform smoke testing after planned/unplanned system outages to ensure stability
- Resolve functional issues related to OTM.
- Monitor daily OTM processes such as Order release creation, Shipment planning, Tendering, Event updates, Freight settlement flow
- Validate and troubleshoot failed jobs, automation agent errors, and process delays.
If you are interested kindly share your cv to jaya.y@zettamine.com / WhatsAPP to 6302404862
Thanks & Regards,
Jaya
Click on Apply to know more.