ITExcellence
Website:
itexcellence.ai
Job details:
- Role: Oracle Service Cloud Consultant
- Location: India, Remote
- Contract 6 months renewable - long term
Required Skills:
• Strong experience in Oracle Service Cloud (RightNow) configuration and administration including Incidents, Contacts, Organizations, and Custom Objects.
• Hands-on experience in configuring Workspaces, Business Rules, Workflows, SLAs.
• Configure custom objects and fields using Object Designer.
• Develop Customer Portal (CP) customizations using PHP, HTML, CSS, and JavaScript.
• Develop custom scripts, widgets, and integrations for Customer Portal.
• Implement Custom Process Models (CPM) for automation.
• Configure reports, dashboards, and analytics.
• Implement UI Extensions and Add-ins where required.
• Familiarity with Connect Web Services (SOAP/REST APIs) and ROQL for integration and data retrieval.
• Custom Email generation and Mailbox configuration
• Custom Field/Menu management, Profile and Access Management
Click on Apply to know more.