Oracle Service Delivery ManagerVDart Academyfull-timeRequired skillschange managementcommunication skillscomplianceend-to-endkey performance indicatorsOracleservice deliveryService Level AgreementsERPAbout the role Website: Job details: Required Skills & QualificationsExperience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).Leadership: Small to Medium (15-40) Team management and development skillsCommunication: Good client-facing, negotiation, and communication skills. Key Responsibilities:Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.Identify opportunities for automation and process optimization within ERP operations. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.