Tailored Management
Website:
tailoredmanagement.com
Job details:
Job Summary
The Oracle Fusion Technical Consultant - Support is a dedicated professional responsible for the ongoing technical support, maintenance, and enhancement of the Oracle Fusion Cloud applications. This role is a critical part of the support team, focusing on resolving technical issues, troubleshooting integrations and reports, and performing routine maintenance tasks. The consultant will serve as a technical expert for the business, ensuring the stability, performance, and integrity of the Oracle Fusion environment.
Key Responsibilities
• Technical Support & Incident Resolution:
o Serve as a second or third-line technical support for Oracle Fusion applications, responding to and resolving technical incidents and service requests from end-users and other IT teams.
o Diagnose and troubleshoot technical issues related to integrations, custom reports, data conversions, and system performance.
o Perform root cause analysis (RCA) on recurring technical issues and work to implement permanent solutions.
o Log and manage Service Requests (SRs) with Oracle Support, providing necessary logs and information to facilitate resolution.
• Development & Maintenance:
o Provide ongoing technical support for custom reports built with BI Publisher, OTBI (Oracle Transactional Business Intelligence), and Financial Reporting Studio (FRS), including debugging and modifying existing reports.
o Maintain and troubleshoot existing integrations built with Oracle Integration Cloud (OIC), File-Based Data Import (FBDI), and other integration methods.
o Perform minor technical enhancements and customizations to meet new business requirements.
o Execute data corrections and data uploads using standard Oracle tools.
• System Administration & Release Management:
o Monitor and manage scheduled jobs and concurrent programs to ensure successful completion.
o Assist in the planning and execution of technical tasks for quarterly Oracle Cloud updates, including impact analysis of new features on existing custom solutions.
o Perform regression testing of technical components (reports, integrations, customizations) after updates or patches.
o Maintain and update technical documentation for all custom objects, including integration specifications, report layouts, and code changes.
• Communication & Collaboration:
o Collaborate closely with functional consultants to understand and resolve end-to-end business process issues with a technical component.
o Work with cross-functional IT teams to support integrations and maintain system integrity.
o Communicate technical resolutions clearly and effectively to non-technical users and business stakeholders.
Required Qualifications
• Experience:
• 5+ years of hands-on technical experience with Oracle Fusion.
• Proven experience troubleshooting and maintaining technical components in Oracle Fusion Financials Modules.
• Technical Skills:
• Strong proficiency in Oracle's technical toolset, including BI Publisher and OTBI.
• Hands-on experience with Oracle Integration Cloud (OIC) for building and maintaining integrations.
• Solid understanding of the Oracle Fusion data model and a strong command of SQL and PL/SQL.
• Experience with data loaders like FBDI.
Preferred Qualifications
• Oracle Cloud certifications (e.g., Oracle Integration Cloud, Oracle Cloud Infrastructure).
• Experience with Groovy script for custom page development.
• Familiarity with a ticketing system like ServiceNow or Jira.
Key Skills & Competencies
• Technical Acumen: Deep technical knowledge and the ability to quickly diagnose and solve complex technical problems.
• Problem-Solving: Strong analytical and debugging skills, with a methodical and logical approach to troubleshooting.
• Communication: Excellent verbal and written communication skills to articulate technical solutions to both technical and non-technical audiences.
• Attention to Detail: Meticulous in documenting issues, resolutions, and technical specifications.
• Proactive & Self-Motivated: The ability to work independently, manage multiple priorities, and proactively identify opportunities for system improvement.
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