Oracle FAH Techno-Functional Support ConsultantJade Globalfull-timeRequired skillsaccountingchange managementcommunication skillscomplianceETLJiraOracleRemedyRoot Cause AnalysisSQLtechnical supportticketingServiceNowAbout the role Jade Global Website: jadeglobal.com Job details: Oracle FAH Techno-Functional Support Consultant1Key ResponsibilitiesFunctional Support Duties:Incident & Ticket Management: Triage, investigate, and resolve L2 user support tickets within agreed SLAs.Month-End Close Support: Provide critical support during financial close periods, ensuring all FAH interfaces are processed, and accounting entries are successfully transferred and posted to the General Ledger.Error Resolution: Investigate and resolve invalid account derivations, unposted journals, and suspense account hits caused by incorrect mapping or missing SLA rules.User Assistance: Guide finance users on handling standard FAH exceptions, understanding error reports, and navigating the system effectively.Documentation: Update support knowledge bases (KBs), Standard Operating Procedures (SOPs), and root cause analysis (RCA) documents for recurring issues.Technical Support DutiesSystem & Interface Monitoring: Monitor daily scheduled jobs, inbound data loads (ETL/flat files/APIs), and concurrent programs related to the FAH architecture.Technical Debugging: Troubleshoot interface failures, data corruption, or performance bottlenecks by analyzing logs, SQL queries, and PL/SQL packages.Data Fixes: Develop, test, and execute data fix scripts for transactional errors, strictly adhering to IT change management and audit compliance processes.Escalation & Collaboration: Package complex issues, bugs, or requirement changes and escalate them to L3 Support / Development teams.Oracle SR Management: Open and manage Service Requests (SRs) with Oracle Support for standard product defects or patches, providing necessary trace logs and diagnostics.Required Qualifications & SkillsEducation: Bachelor’s degree in Computer Science, Information Systems, Finance, Accounting, or a related field.Experience:10+ years of experience in Oracle FAH SupportProven hands-on experience supporting Oracle FAH and troubleshooting Subledger Accounting (SLA) issues in a live production environment.Experience working in an ITIL-driven support environment using ticketing tools (e.g., ServiceNow, Jira, Remedy).Core Functional Skills:Strong understanding of the Subledger Accounting engine (Journal Line Types, Account Derivation Rules, Mapping Sets).Familiarity with the Procure-to-Pay (P2P) or Order-to-Cash (O2C) cycles and how they integrate with the GL.Solid understanding of financial period-close processes.Core Technical Skills:Strong proficiency in writing and debugging SQL and PL/SQL.Ability to read and understand technical interface architectures (API payloads, flat-file loading processes).Familiarity with extracting reports using OTBI, BI Publisher, or standard Oracle queries to assist with data reconciliation.Soft Skills: High sense of urgency, excellent problem-solving abilities, and strong communication skills to manage stakeholder expectations during critical system outages.Availability: Ready to work in 3pm-12am IST shiftNice-to-Have QualificationsITIL v3/v4 Foundation Certification.Prior experience in Application Managed Services (AMS).Experience with automated monitoring tools and setting up alert mechanisms for interface failures. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.