Support Analyst

Oracle Cerner is elated to hire a Support Analyst. As a Support Analyst you will, serve as the first line investigate and resolve client problems received via phone, ticket or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, provide exceptional customer service in person, via phone and email, as appropriate. Your responsibilities also include, performing troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also, research and use a knowledge base of information to quickly understand and diagnose issues. Additionally, you will adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.

Oracle Cerner is excited to hire Support Analyst. We are looking for an enthusiastic individuals with strong communication skills to provide exceptional customer service and support.