Live Connections
Website:
liveconnections.in
Job details:
Role - Oracle BRM L2 Production Support
Experience - 7+ years
Location - Bangalore
Required Notice Period - Immediate Joiners or 30 days
Seeking a skilled Oracle BRM Production Support Engineer to provide high-quality support for our billing and revenue management systems. The ideal candidate will have strong technical expertise in Oracle BRM and a proven track record in handling critical production issues, performance tuning, and issue resolution in a 24x7 environment.
Key Responsibilities:
- Monitor and support Oracle BRM production systems to ensure high availability and performance.
- Investigate and resolve incidents, perform root cause analysis, and implement preventive measures.
- Perform day-to-day BRM operations, including billing cycles, invoicing, and collections.
- Coordinate with cross-functional teams to resolve technical issues in real-time.
- Handle system maintenance, deployments, and BRM patching activities.
- Provide on-call support and incident management as per SLA requirements.
- Maintain knowledge base, logs, and documentation for recurring issues and resolutions.
- Participate in system upgrades, migrations, and capacity planning.
- Ensure compliance with internal policies and security standards.
Required Skills:
- Hands-on experience with Oracle BRM (v7.5 / v12 / v12 PS / v15 ) in a production support role.
- Good understanding of BRM architecture, including Pipeline, DM, and PCM components.
- Experience with billing and invoicing cycles, event handling, and product configuration.
- Strong in Unix/Linux scripting and PL/SQL for debugging and automation.
- Exposure to real-time rating, pricing, and subscription management systems.
- Familiarity with monitoring tools (Nagios, Splunk, etc.) and ticketing systems (ServiceNow, Remedy).
Good to Have:
- Knowledge of Oracle Communications Suite (OCOMC, PDC, ECE).
- Experience with cloud-hosted BRM deployments (OCI / AWS).
- ITIL Foundation Certification or understanding of ITIL processes.
Applicants working with Oracle BRM L2 Production Support can share their resumes to abhishek.m@livecjobs.com or WhatsApp on 9154908075
Click on Apply to know more.