Karizma Konnect
Website:
karizmakonnect.com
Job details:
About Company
Lenskart is India’s fastest growing optical business. The company was co-founded in 2010 by Peyush
Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of India’s population today
needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with
a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India.
With technology integration into the eyewear vertical, and keeping a deep focus on consumer
happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3
Optical Retail businesses of India today.
With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15%
MOM and changing the landscape of Indian eyewear with its very unique services and products such as:
Buying specs online with “Virtual Try On”
Home Eye Check -up service in 7 cities with over 300+ eye check-ups every day at consumer’s
houses
150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to
get their eyes checked and book orders online as well as get their post-sale adjustments done
Network of Affiliate Doctors who place orders for their consumers online on the Lenskart
platform
Majority of Lenskart eye-frames and prescription lenses are designed in-house and come to consumer
directly from manufacturing to retail. Post a spectacle order is received, each frame is individually
fitted with the respective prescription in company’s own in-house state-of-the-art (first in India)
manufacturing facility, before it is dispatched. By owning the process end to end, company not only
provides 1 year warranty on all products sold but also a significant 50% price benefit over any other
optical chain in India.
Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011. When
company was selling 30 specs a day online. In 2013, when company was selling nearly 200 specs online
per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in
the company. Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far
shipped over 10 Lac specs across the country. Company has recently raised Private equity investment
from TPG Growth of 22 million USD to fulfill its vision to be India’s Number One eyewear provider by
2016.
A little bit about the team and culture:
Young passionate team
Very numerate and focused on Analytics
80 plus people Tech team in Delhi
Regional Offices in Bangalore, Mumbai and Kolkata Experimentative and Jet Speed Execution
Freedom to execute and take risks
Obsessed with Customer Happiness and Delight
Role: Optometrist
Position Summary: The incumbent shall be responsible providing the best customer experience in our
stores by ensuring high standards of eye testing quality.
Reporting Relationship: Would be directly reporting to Store Manager
Key Responsibilities:
Commitment to Customer Satisfaction
Always putting the customers’ needs first.
Conducting competent and knowledgeable eye test.
Greeting customers immediately when they enter store. Shows urgency in providing service to
customers and satisfying their needs friendly and high customers’ service oriented eye test.
Building a strong relationship with customers by engaging the customers by explaining the Eye
Exam Process.
Exploring the underlying reasons for recurring customer problems and also going the extra mile to
find the solutions.
Anticipating the problems before they occur and having a plan of action for them at store level
Eye Test Quality Assurance and Sales
Examine eyes, using observation, and instruments, to determine visual acuity and perception,
focus and coordination
Responsible for converting the prospective customers into actual customers.
Ensure all customers receive accurate diagnosis and appropriate recommendations.
Effective communication with all retail associates to ensure seamless customer experience
Inventory Management
Having the basic understanding of the POS system to ensure transactions are properly and
effectively processed
Working very closely with various departments in the organization till the product reaches the
customer
Approaching customers and keeping the store neatly stacked to avoid shrinkage
Security & Hygiene
Ensuring the store and the inventory is neat and clean at all times
Maintaining the necessary safety measures in ensuring the safety of the store and customers
Employees at store level, engaging in the customer experience need to be properly groomed and
presentable to the customer. Uniforms need to be neat and clean and pressed.Competencies & Educational Qualifications: -
Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant
experience in the industry.
Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
People Management: Ability to lead, manage & develop large teams in a fast paced environment.
Passion for Results: High degree of commitment with bias for execution excellence.
Customer Focus: Ability to design processes, systems & create an environment for enabling customer
delight.
- Superior analytical, evaluative, and problem--solving abilities.
Click on Apply to know more.
