Business Analyst

The Business Analyst will be responsible for delivering high quality business analysis in support of BIOS projects and programmes including identifying, documenting and surfaces business challenges, gathering requirements, providing insight, designing documentation and building out as is and to be processes. They will apply recognized and agreed tools and techniques. Job Responsibilities Gather requirements for projects related to enterprise systems, integrations, processes, and operations including conducting interviews with key stakeholders Apply best practice approaches to projects utilising recognised Business Analysis tools, techniques and disciplines. Work closely with BIOS colleagues to successfully deliver projects and change following best practice approaches in Business Analysis Create and maintain documentation in partnership with cross-departmental teams Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions Identify gaps in process, operations, and systems Document current state processes and define new process in partnership with key stakeholders Work with relevant subject matter experts, and other resources to review and contribute to technical designs and project plans Understand the data flows between systems Develop and maintain trust cross-departmentally Work closely with key EPMO / BIOS roles including the project manager and change manager and also key specialists in both IT and Data Services Knowledge and Experience 2+ years working as a Business Analyst to support the successful delivery of projects Highly proficient with the tools and techniques related to Business Analysis Experience working with a Global Software Company Previous exposure to enterprise systems (such as Salesforce and NetSuite) Relevant qualifications in Business Analysis

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.