Accounts Receivable Specialist

Description

Company Overview

OptConnect, based in the heart of Silicon Slopes—Kaysville, Utah, is a leading provider of managed wireless connectivity for mission-critical IoT applications. Our innovative hardware, smart remote monitoring, and carrier integration power over 1 million active lines across thousands of customers. With the strategic acquisitions of PWS, M2MDataGlobal, and Capestone, we’ve expanded our global footprint and technical expertise. 

Recognized on the Inc. 5000 list and honored as one of Utah Business Magazine’s Best Companies to Work For for multiple consecutive years, OptConnect is proud of our high-performance culture that blends innovation, collaboration, and a shared commitment to excellence.

As we penetrate new markets and expand our product suite, we are constantly looking for smart, driven people to help us succeed. If you’d like to join our mission to connect the world, we look forward to hearing from you.

Job Description

We are seeking a highly motivated, detail-oriented Accounts Receivable Specialist to support and maintain a modern, highly automated billing and collections environment. This role extends beyond traditional invoicing and customer reporting and plays a key role in billing system governance, issue diagnosis, and process improvement. 

The Accounts Receivable Specialist will be a full-time associate working in our Kaysville, UT office and will be an active contributor to the accounting team under the direction of the Accounts Receivable Manager. The ideal candidate is a strong problem-solver with a process-driven mindset who is comfortable working within ERP and billing systems, investigating root causes of billing issues, and helping improve and standardize processes as automation continues to expand. 

Key Responsibilities 

Serve as a primary point of contact for customers, including handling phone conversations to resolve billing questions, payment issues, and account discrepancies. Maintain and monitor automated billing and payment systems to ensure accurate invoicing and cash application, while diagnosing and resolving billing discrepancies and customer account anomalies within ERP and billing platforms. Partner with internal teams to identify root causes and implement corrective actions, manage collections activities, and perform system-based accounts receivable reviews and reconciliations. Support month-end close activities, maintain internal controls over AR processes and system configurations, and document and improve billing workflows. Participate in testing and rollout of system enhancements and provide internal support related to billing processes, with a focus on timely issue resolution rather than routine invoice distribution.

Requirements

• Accounts receivable and collections experience required 
• Customer service oriented  
• Excellent verbal and written communication skills 
• Data entry skills along with a knack for numbers 
• Proficient in MS Office 
• Knowledge of NetSuite or other ERP system a plus