Website:
postpi.co
Job details:
Company Description Postpi Technology Pvt Ltd is a digital banking technology company focused on transforming the financial sector and building a stronger digital lending ecosystem. The organization partners with banks, NBFCs, and other financial institutions to embed banking products, insurance solutions, digital lending platforms, and digital payment systems. Postpi delivers reliable, cost-effective, and robust platforms that support risk and fraud detection, as well as comprehensive customer verification and KYC processes. The team is expanding and offers opportunities to work on innovative financial technology solutions with industry-leading professionals. Candidates joining Postpi can contribute to shaping secure, efficient, and customer-centric digital financial services.
Role Description The Collection Team Handling Supervisor is a full-time, on-site role based in Hubli-Dharwad. This supervisor will lead and manage the collections team, assign and monitor daily targets, and ensure timely and compliant recovery of outstanding dues. Responsibilities include reviewing collection reports, analyzing portfolio performance, and implementing strategies to improve recovery rates and reduce delinquencies. The role involves coaching team members, handling escalated customer interactions, coordinating with finance and operations teams, and maintaining accurate documentation and reporting. The supervisor will also ensure adherence to regulatory and company policies, support process improvements, and contribute to a positive, performance-driven work environment.
Qualifications
- Candidates should possess strong debt collection skills, including experience handling recovery processes and managing collection teams.
- Candidates should possess solid analytical skills to interpret collection data, identify trends, and optimize recovery strategies.
- Candidates should possess effective communication and customer service skills to handle negotiations, escalations, and sensitive customer interactions professionally.
- Candidates should possess a good understanding of finance, especially lending and repayment structures within the digital or traditional financial sector.
- Relevant experience in collections, credit control, or recovery operations, preferably in banking, NBFCs, or fintech environments.
- Proven ability to supervise teams, set performance goals, and provide constructive feedback and coaching.
- Strong organizational skills, attention to detail, and proficiency with spreadsheets and collection/CRM tools.
- Bachelor’s degree in finance, business, commerce, or a related field is preferred; equivalent practical experience may be considered.
- Knowledge of regulatory guidelines and ethical practices related to debt collection and customer data handling.
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