Armed Security Officer

OPS Security Group

Location: New Castle, Delaware, United States
Job type: Full-time

Required skills

Microsoft Office
Email

About the role

OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role at the Hope Center in New Castle, DE. This position requires strong communication skills, professionalism, and the ability to handle high-interaction environments while maintaining safety and security standards.

Responsibilities

Monitor property and report suspicious activity
Perform ingress/egress and access control procedures
Conduct walking patrols throughout the property
Monitor CCTV and surveillance systems
Respond to emergencies, incidents, and alarms
Complete daily activity logs and incident reports
Assist with resident intake and screening processes
Support case managers during high-traffic periods
Enforce curfew and facility policies
De-escalate conflicts and maintain a professional presence
Build positive rapport with residents, staff, and visitors
Perform additional security duties as assigned

Qualifications

Valid Delaware Red Card required
High School Diploma or GED
Minimum 2 years of customer service experience
Previous security, military, law enforcement, concierge, or service industry experience preferred
Strong communication and de-escalation skills
Basic computer knowledge (email, reports, Microsoft Office, etc.)
Reliable transportation
Ability to pass background check, drug screening, and OPS training requirements

Preferred Experience

Candidates should meet at least one of the following:

4 years of armed security experience
3 years of military experience
State or federally certified law enforcement academy training

Physical Requirements

Ability to stand and patrol for extended periods
Ability to lift up to 25 lbs
Ability to wear a security uniform
Ability to pass Physical Agility Test (PAT):
- 100-meter run in 66 seconds or less
- 30 push-ups
- 26 sit-ups

Additional Information

CPR/AED/First Aid/BLS training preferred or ability to obtain
Must maintain a clean and professional appearance
Candidates cannot have previously worked at the Hope Center

OPS Security Group is an equal opportunity employer committed to professionalism, accountability, and servant leadership.

Important Note About This Environment

This is a high-stress, high-interaction environment working with individuals who may be experiencing mental health challenges, trauma, emotional distress, or crisis situations. Candidates must be able to remain calm, professional, and emotionally controlled under pressure.

This role is not suited for individuals who become easily overwhelmed in emotionally intense environments. Prior experience in shelters, behavioral health, healthcare security, customer service, or high-contact security environments is highly preferred.

About OPS Security Group

This company provides professional security and executive protection services.

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