Operations Team Lead

Freight Tiger

Website: freighttiger.com
Job details:
As an Operations Team Lead – Payments, Revenue & POD, you will be responsible for managing day-to-day operations across payment processing, vendor reconciliation, and POD management for marketplace operations. Your primary objective will be to ensure timely execution, accuracy, and process adherence, while coordinating with internal teams and external partners. You will lead a small team and drive operational efficiency through structured follow-ups and process improvements.

Key Responsibilities

• You will own and manage execution of the following processes:
• Initiation and tracking of advance, balance, and interim payments
• Payment holds management, reconciliation, and resolution
• Buffer payments tracking and reconciliation
• Vendor ledger management – preparation, reconciliation, and upkeep
• Follow-ups with LSPs for disputed trips (damage/leakage/shortage) and closure
• Handling supplier desk escalations and ensuring timely resolution
• Tracking and closure of lost POD / delayed hPoD submissions
• POD operations management:
• On-ground follow-ups for pending PODs
• hPoD collection planning and execution (runners / telecalling)
• Pendency tracking and supplier follow-ups
• POD audits and dispatch coordination
• Team & Stakeholder Management
• Lead and guide a small team (2–5 members) for daily operations
• Coordinate with finance, supply, and vendor partners for issue resolution
• Ensure adherence to SOPs, SLAs, and compliance standards
  
  

What We’re Looking For

• 3–5 years of experience in operations, payments, reconciliation, or supply chain ops
• Prior experience in logistics / marketplace / fintech ops is preferred
• Strong execution and problem-solving skills
• Good understanding of reconciliation, vendor management, and operational workflows
• Ability to manage multiple tasks with attention to detail
• Basic proficiency in Excel / Google Sheets and ops tools
• Strong communication and stakeholder coordination skills
  
  

Good to Have

• Exposure to POD management / logistics operations
• Experience in handling vendor escalations or reconciliation processes
• Prior experience in leading small teams or mentoring juniors
  
  

Education

• Bachelor’s degree in Commerce, Business Administration, or related field

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