Sitel Group
Website:
foundever.com
Job details:
Foundever is hiring Team Leader Operations for International Hospitality Process
We’re Hiring – Team Leader (International Hospitality Process)
📍 Location: Airoli - Andheri Chandivali
🎓 Education: HSC / Graduate
💼 Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process
🌐 Process: International (Only international Process applicants should apply)
🕒 Shift Window: 24/7
📅 Week Offs: 2 Rotational week off
5 Days Working
✨ What We’re Looking For:
👨 💼 Experience in team handling
🤝 Prior client management exposure
📊 Strong in Excel & reporting
🗣 Excellent communication skills
👥 Proven people management & leadership skills
⚡ Quick learner with strong adaptability
📉 Experience handling attrition & shrinkage
🎯 Key Skills:
✅ Team Management
✅ Client Handling
✅ MS Excel Proficiency
✅ Communication & Leadership
✅ Problem Solving & Adaptability
Skills
- Shrinkage
- Attrition
- Team Leadership
- Customer Retention
- Customer Satisfaction (CSAT)
- Chat
- Team Management
- Leadership
- Schedule Adherence.
- Coaching & Feedback
- People metrics
📩 Interested?
Send your updated CV tofarzeen.baig@foundever.com
Click on Apply to know more.