Operations & Support Executive

House Of Edtech

Website: houseofedtech.in
Job details:
Note: Having a personal laptop is must

Job Title

Operations and Support Executive

Company

House of EdTech (Goenka Kachave LLP)

Location

Kolkata (Work from Office)

Employment Type

Full-time

Experience

0-2 years

(Freshers with relevant skills are welcome)

Start Date

To Be Decided

Compensation

₹1.8 - ₹3 LPA Fixed + Performance-Based Incentives

Work Days

6 days working

Work Timings

11:00 AM to 08:00 PM

About House Of EdTech

House of EdTech (Goenka Kachave LLP) is a high-growth, multi-entity EdTech organization focused on delivering large-scale, outcome-driven professional education across high-impact domains including Artificial Intelligence, Finance, Data, Product Management, and Business Skills.

Founded by Aditya Goenka - Founder @ Be10x & Office Master | Enabling People Upskill Themselves | LinkedIn) and Aditya Kachave - Be10x | LinkedIn), IIT Kharagpur alumni, the organization has rapidly emerged as one of India’s most dynamic EdTech groups by combining cutting-edge curriculum, practitioner-led training, and performance-driven execution. With a strong learner-first philosophy and deep expertise in digital education delivery, House of EdTech enables working professionals and entrepreneurs to upskill, increase productivity, and unlock measurable career and income growth.

Today, The Organization

• Serves over 5 million learners across India and global markets
• Operates at an annual recurring revenue (ARR) exceeding ₹350 crore
• Employs 1,000+ professionals across sales, marketing, tech, product, and operations
• Maintains a strong on-ground presence in Pune and Kolkata, supported by pan-India digital reach
  
  

Diversified Brand Portfolio

House of EdTech operates a strategically diversified portfolio of category-leading education brands, each addressing distinct learner needs and professional outcomes:

• Be10x (https://be10x.in/) Focused on practical AI tools and productivity solutions that help professionals work smarter and faster using real-world AI applications.
• Office Master (https://officemaster.in/) Specializes in advanced MS Excel, Power BI, and Office productivity programs designed for business and data professionals.
• AI for Techies (https://aifortechies.in/) Caters to technical professionals seeking hands-on AI, Python, and SQL skills for accelerated career growth in tech and analytics roles.
• Dr. Finance (https://drfinance.in/) Delivers structured personal finance education, enabling individuals to make informed decisions around saving, investing, and wealth creation.
• Profit Uni (https://profituni.in/) Provides applied stock market and trading education, focusing on practical strategies, risk management, and consistent profitability.
• Springpad (https://springpad.in/) Offers specialized programs in analytics and business intelligence, empowering learners with job-ready, insight-driven skills.
  
  

Role Overview

We are looking for a proactive and tech-savvy Operations & Support Trainee to assist in webinar management, customer support, and process optimization. This role is perfect for individuals who enjoy working in fast-paced environments, solving problems, and ensuring smooth operations. Whether you're an experienced professional or a fresher, this role offers excellent learning opportunities and exciting career growth potential.

Key Responsibilities

Webinar & Operations Support

• Plan, schedule, and execute online webinars and live training sessions
• Ensure smooth technical execution of webinars, troubleshooting any issues that arise
• Collaborate with trainers, speakers, and technical teams to deliver high-quality sessions
• Assist in post-webinar tasks such as recording management, feedback collection, and reporting
  
  

Customer & Technical Assistance

• Handle customer queries through calls, emails, and chat support in a timely and professional manner
• Provide technical assistance to customers facing login, access, or software-related issues
• Guide users through the registration process, payment issues, and content navigation
• Ensure high levels of customer satisfaction by resolving concerns effectively
  
  

Process Improvement & Documentation

• Analyze current workflows and suggest improvements to enhance efficiency
• Document processes and create step-by-step guides to standardize operations
• Work closely with the team to streamline support functions and automate repetitive tasks
• Maintain detailed records of interactions and resolutions in internal systems
  
  

Required Skills & Qualifications

• Excellent communication skills - Strong verbal and written skills in English & Hindi
• Tech-savvy & quick learner - Ability to adapt to new software and tools efficiently
• Proficiency in MS Excel & Google Sheets - Comfortable handling data, reports, and tracking systems
• Strong problem-solving abilities - Ability to think on your feet and resolve issues proactively
• Attention to detail - Ability to manage multiple tasks while maintaining high accuracy
• Team player - Ability to collaborate effectively with internal teams and external stakeholders
• Self-motivated, resilient, and eager to learn
  
  

Education

Graduate / Postgraduate / Any discipline

Other Requirements

(Relevant experience will be prioritized over formal education)

• Must have a personal laptop
  
  

Who Should Apply

This role is ideal for candidates who:

• Enjoy operations, coordination, and execution-focused roles
• Are comfortable handling live sessions and technical issues
• Have strong attention to detail and data accuracy
• Want to build a long-term career in EdTech operations
• Are proactive, structured, and eager to learn
  
  

What We Offer

• Competitive Salary: ₹1.8 - ₹2.4 LPA Fixed
• Attractive Performance-Based Incentives
• Comprehensive Training on House of EdTech's courses, tools & operational processes
• Career Growth Opportunities in a fast-growing EdTech company
• Mentorship from experienced professionals and industry leaders
• Vibrant and energetic work culture that values innovation, collaboration, and continuous improvement
• Make an impact - Help shape the future of education and empower learners across the country
  
  

How To Apply

Interested candidates can apply by sharing:

• Updated resume
• Brief note on relevant experience or skills
  
  

📧 Email your application to:careers@houseofedtech.in

📝 Subject Line: Operations Support Executive - Kolkata Click on Apply to know more.