FinacPlus
Website:
finacplus.com
Job details:
OPERATIONS SUPPORT EXECUTIVE – UK AUTO FINANCE / CREDIT OPERATIONS
At FinacPlus, we are more than a service provider — we are a Virtual Business Process Partner to leading global financial institutions, fintech companies, and data-driven enterprises. Our teams integrate seamlessly with client organizations, delivering high-impact analytics, finance, risk, and technology capabilities from India.
FinacPlus is a Great Place to Work® Certified™ organization, recognized for our collaborative culture, strong leadership values, employee-first philosophy, and commitment to professional growth. If you are looking for global exposure, ownership-driven work, and meaningful career acceleration — this is where you belong.
We are currently hiring an Operations Support Executive with 3–5 years of experience to support a leading UK-based automobile finance client. This role offers strong exposure to credit underwriting support, loan processing, and regulatory-compliant lending operations within the UK financial ecosystem.
As an Operations Support Executive, you will serve as an embedded partner working closely with underwriting teams, operations, and UK-based stakeholders. You will not just process applications — you will contribute to credit decisioning, risk assessment, and seamless customer onboarding.
RESPONSIBILITIES
• You will support and execute credit underwriting activities across customer segments and score bands in alignment with defined risk policy guidelines.
• You will contribute to customer onboarding processes by completing verification checks and ensuring all applications meet the organization’s risk appetite and compliance standards.
• You will review Credit Reference Agency (CRA) reports and analyze customer profiles to identify potential risks and support informed lending decisions.
• You will perform detailed analysis of financial documentation, validating declared income and assessing affordability in line with lending policies.
• You will verify all loan documentation to ensure accuracy, completeness, authenticity, and alignment with system records.
• You will ensure all AML, KYC, fraud checks, and vehicle verification requirements are completed prior to loan funding.
• You will prioritize and manage daily workflows based on business SLAs and customer requirements, ensuring timely processing and high service quality.
• You will communicate with customers via email to address queries and handle sensitive financial matters professionally and efficiently.
• You will collaborate with UK-based management and cross-functional teams to ensure smooth operations and consistent service delivery.
• You will contribute to maintaining high service standards and customer outcomes, supporting the client in achieving top service ratings.
QUALIFICATIONS AND EXPERIENCE
• 3–5 years of experience in credit operations, loan processing, underwriting support, or motor finance industry
• Bachelor’s degree or MBA in Finance, Business Administration, or related field
• Strong understanding of KYC, AML regulations, and lending compliance frameworks
• Experience in document verification, income assessment, and credit analysis
• Familiarity with UK lending processes and regulatory standards preferred
• Strong written and verbal communication skills with customer-facing experience
WHAT MAKES YOU A STRONG FIT
• Strong analytical mindset with the ability to assess credit risk and customer profiles
• Ownership-driven approach to delivering accurate and compliant loan processing
• Sound judgment in handling sensitive financial data and decision support
• Excellent communication skills for interacting with customers and global stakeholders
• High level of integrity with strict adherence to data confidentiality and compliance
• Process-oriented mindset with the ability to work in fast-paced, SLA-driven environments
WHY HIGH-PERFORMING TALENT CHOOSES FINACPLUS
• Direct exposure to UK financial services and auto finance operations
• Opportunity to work on core credit and underwriting processes
• Great Place to Work® Certified™ culture with strong employee focus
• Accelerated career growth in global lending and risk domains
• Ownership-driven roles with real impact on customer onboarding and credit decisions
• Continuous learning in global compliance, underwriting, and financial operations
• Stable, governance-driven organization supporting long-term growth
LOCATION: Hi-Tech City, Hyderabad
TIMINGS: UK Shift – 2:00 PM to 11:00 PM IST
Click on Apply to know more.