Website:
scoutit.in
Job details:
We're looking for
Operations Specialists!
Responsibilities
- Provide Call Center Support: Respond to incoming calls and emails, providing high-quality support and resolving client queries related to procurement tools and processes. Effectively receive and document clear and accurate help requests from IBM internal clients and suppliers.
- Resolve System Queries: Utilize problem-solving skills to determine the root cause of system issues and provide solutions or escalate to Level 2 contact as needed. Gather relevant problem information and generate problem reports.
- Maintain Accurate Records: Create a call log for every help request, ensuring accurate contact information is obtained and problems/questions are accurately documented.
- Consult Knowledge Database: Effectively consult the knowledge database for guidance in responding to client's questions and utilize knowledge of supported procurement applications.
- Provide Regular Feedback: Offer regular updates to clients on the status of their tickets, ensuring timely resolution and follow-up.
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*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: records,procurement,operations
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