BPO Consulting Solutions Pvt Ltd
Website:
bpoconsultingsolutions.com
Job details:
🌟 Leading BPO in Gurgaon is Hiring! 🌟
Role: Operations Manager
✅ Key Requirements:
- Must be Operations Manager on papers in an International BPO
- 8+ years overall experience (minimum 1 year as Ops Manager)
- Strong expertise in Operations Metrics, FMEA, Capacity Planning
- Experience in International Voice Process is mandatory
- Interview Mode: Virtual
- Work Mode: Work From Office
📧 Interested candidates can share CVs at: simmi@hiresquad.in
🔹 What You’ll Do:
- Ensure client SLAs are met and drive improvement plans
- Manage revenue goals through forecasting, budgeting & reporting
- Lead, train, and mentor Team Leaders, Assistant Managers & Deputy Managers
- Review operational reports (attendance, client scorecards, metrics)
- Build strong client relationships and attend business reviews
- Drive employee engagement and resolve team issues professionally
- Collaborate with HR, Training, Quality, WFM & TA teams for process improvements
🔹 Candidate Profile:
- Graduate/Associate degree with 8+ years of experience
- At least 2 years in progressive management roles
- Minimum 1 year as Operations Manager
- Experience in Content Moderation Process preferred
- Strong leadership, coaching, and process improvement skills
- Excellent communication & ability to work under pressure
- Flexible with schedules
✨ If this sounds like you, send your CV today to simmi@hiresquad.in and take the next step in your career!
Click on Apply to know more.