IAssess Consultants LLP
Website:
iassess.in
Job details:
Role-Operation Manager
Designation - Manager
Exp. - 8+ years
Location: Thane, Mumbai
Operations Manager (Operations & Sales)
Department: Solid Waste Management – Operations
Location: Thane, Mumbai & Navi Mumbai
Role Overview
We are seeking a dynamic and results-driven
Operations Manager to lead solid waste management operations while supporting business development initiatives. The ideal candidate will ensure efficient on-ground execution, maintain client relationships, and contribute to organizational growth through new business acquisition.
Key Responsibilities 1. Operations Management
- Oversee daily solid waste management operations across multiple sites, ensuring efficiency and regulatory compliance
- Coordinate with field staff, supervisors, and logistics teams for timely waste collection, segregation, transportation, and disposal
- Track and improve key performance indicators (KPIs) such as turnaround time, waste recovery rate, and manpower efficiency
- Ensure proper functioning and maintenance of waste processing equipment (e.g., composters, biogas units, TowGo systems)
- Conduct monthly training and awareness sessions for ground staff and client teams as per AMC scope
- Maintain operational records, incident logs, and generate performance reports for management and clients
- Sales & Business Development
- Identify and pursue new business opportunities across residential societies, commercial establishments, and institutions
- Prepare proposals, presentations, and conduct site assessments for prospective clients
- Collaborate with the business development team to close deals and onboard new sites
- Strengthen relationships with existing clients and drive upselling of services (AMC, awareness programs, consultancy)
- Client Relationship & Reporting
- Act as the primary point of contact for key clients; manage escalations and ensure quick resolution
- Deliver periodic reports covering waste metrics, sustainability impact, and compliance
- Conduct review meetings with clients to ensure satisfaction and gather feedback for continuous improvement
Qualifications & Skills
- Bachelor’s degree in Environmental Science, Management, or a related field
- 3–4 years of experience in waste management, facility management, or similar operational roles
- Strong communication and interpersonal skills
- Ability to manage both field operations and sales responsibilities
- Proficiency in MS Office (Excel, PowerPoint, Word)
- Knowledge of environmental regulations and sustainable waste management practices
Additional Requirements
- Willingness to travel across Thane, Mumbai, and Navi Mumbai
- Strong leadership, problem-solving, and decision-making skills
- Passion for sustainability and environmental impact
Skills: reporting,kpi,ms office,client relationship management,composters,solid waste,waste management,business development,regulatory compliance,operations,sales,filed operation
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