Healing Theory
Website:
healingtheory.in
Job details:
We are looking for a highly organized and responsible Operations Manager to join our team and manage the day-to-day operational activities of our brand.
This role is ideal for someone who enjoys handling logistics, coordinating with teams, managing inventory, and ensuring a seamless customer experience.
If you have strong attention to detail and can efficiently manage operations in a fast-growing eCommerce environment, we would love to connect with you.
Key Responsibilities1. Shipping & Dispatch Management
• Manage daily order processing and shipping coordination
• Coordinate with courier partners for timely dispatch and delivery
• Track shipments and ensure smooth order fulfillment
• Resolve shipping issues such as delays, returns, or lost shipments
• Maintain proper records of dispatched orders
2. Inventory & Stock Management
• Maintain accurate inventory records across systems
• Track stock levels and ensure timely updates
• Coordinate with the production and procurement teams for stock availability
• Manage stock audits and maintain organized inventory tracking
• Monitor fast-moving and low-stock items to avoid stockouts
3. Customer Relations & Query Management
• Respond to customer queries through WhatsApp, Instagram, email, and website chat
• Handle order updates, delivery concerns, and product-related questions
• Resolve customer complaints in a polite and professional manner
• Maintain high customer satisfaction and service standards
• Coordinate with internal teams to resolve customer issues quickly
Requirements• Strong communication and coordination skills
• Ability to manage multiple operational tasks simultaneously
• Detail-oriented and organized working style
• Basic knowledge of eCommerce operations and order management
• Experience in customer service or operations management is preferred
What We Offer• Opportunity to work with a growing luxury brand
• Dynamic and creative work environment
• Hands-on experience in eCommerce operations and brand management
• Growth opportunities within the organization
Click on Apply to know more.