Troovy
Website:
troovyfoods.com
Job details:
Manager – Operations
Location: Gurgaon | Function: Supply Chain & Operations
About Troovy
Troovy Foods is a fast-growing healthy snacking brand building products that kids love and parents trust — preservative-free, honestly made. We are scaling rapidly across D2C, quick commerce, and B2B channels, and we are building the operational backbone to match our ambitions.
What You Will Do
• Manage inventory accuracy across WH network — cycle counts, stock reconciliations, shrinkage control, and ensuring system vs. physical hygiene.
• Define, document, and enforce SOPs for all warehouse processes; drive continuous improvement through regular audits and corrective action tracking
• Monitor and own key warehouse KPIs — order fulfilment TAT, dispatch accuracy, damage/expiry
• Manage last-mile logistics for B2C — courier partners, RTO, NDR resolution, and customer escalations
• Handle B2B and quick commerce fulfilment — SLA adherence, PO management, and partner coordination and delivery success.
• Own the health of our OMS/WMS stack (Unicommerce) — integrations, data accuracy, issue resolution, and reporting
• Own ops finance compliance — vendor invoicing, freight reconciliations, debit/credit note management, and ensuring operational spends are tracked and closed cleanly
What We Are Looking For
• 5–7 years of experience in D2C or omni-channel operations, ideally at a startup or growth-stage brand
• Demonstrated experience managing 3PL or warehouse / logistics partners directly
• Working knowledge of OMS/WMS tools — Unicommerce experience preferred
• Strong familiarity with the B2C / B2B courier ecosystem.
• Analytically strong — able to independently build trackers, reconciliations, and dashboards in Excel or Google Sheets
• Track record of owning and delivering improvement projects, not just identifying or flagging issues
A Note on Culture Fit
This is a hands-on, ownership-heavy role at a startup. You will have real autonomy and meaningful scope — but you will also need to figure things out with limited structure and limited hand-holding. If that kind of environment excites you, we would love to connect.
Click on Apply to know more.