RECCAA CLUB
Website:
reccaaclub.in
Job details:
Company Description
Reccaa Club is a destination where families and individuals can come together to relax, recharge, and enjoy leisure activities. Located in Kochi, the club offers a range of amenities including a spacious car park, a swimming pool with a dedicated kids' pool, a party lawn, an indoor badminton court, a children's play area, a multi-cuisine restaurant and bar, and superior rooms. Designed to cater to all age groups, the club provides a welcoming atmosphere and top-notch facilities. Reccaa Club is committed to creating joyful experiences for its members and guests.
Club Operations Manager – Job Description
Role Summary
The Club Operations Manager is responsible for overseeing the day-to-day operations of the club, ensuring efficient functioning of facilities, staff, and member services. The role focuses on maintaining high standards of safety, service quality, compliance, and operational efficiency while supporting organizational objectives.
1. Operations Management
•Oversee daily club operations, including opening and closing procedures
•Ensure all facilities such as buildings, grounds, and equipment are properly maintained and safe for use
•Supervise club activities including events, matches, training sessions, and banquet functions
•Ensure proper upkeep of premises, including cleanliness and maintenance standards
•Coordinate with vendors and service providers for smooth operational support
2. Food & Beverage & Banquet Management
•Oversee food and beverage operations, including banquet functions, ensuring quality, hygiene, and service standards
•Plan and manage staff rosters for restaurant and banquet operations
•Coordinate banquet setups, seating arrangements, and service flow for events and functions
•Monitor inventory, stock control, and minimize wastage
•Ensure compliance with food safety and service regulations
3. Event & Member Experience Management
•Plan and coordinate club events, programs, and banquet functions
•Ensure smooth execution of events, including setup, service, and closure
•Maintain high standards of member and guest satisfaction
•Handle member and guest feedback and resolve concerns promptly
4. Staff & Team Management
•Lead, supervise, and mentor operational teams including duty managers, front office staff, housekeeping staff, and security staff
•Ensure effective coordination between front office, housekeeping staff, security staff, and banquet teams for seamless operations
•Prepare and manage duty rosters for daily operations, events, and banquet functions
•Monitor staff performance through KPIs and provide regular feedback
•Conduct training programs to enhance service quality, safety awareness, and operational efficiency
•Ensure all security staff follow access control, safety protocols, and incident reporting procedures
•Maintain discipline and foster a positive work culture in line with organizational policies
5. Financial & Administrative Management
•Prepare and manage operational budgets, including banquet revenue and cost control
•Handle stock management, procurement, and expense monitoring
•Generate periodic operational and financial reports for management review
•Liaise with local authorities, vendors, and external agencies for compliance and approvals
•Present reports and obtain approvals from management/committee for operational requirements
Key Skills & Competencies
•Strong leadership and team management skills
•Excellent organizational and multitasking abilities
•Knowledge of food & beverage and banquet operations
•Financial and budgeting knowledge
•Good communication and interpersonal skills
•Problem-solving and decision-making ability
Knowledge of safety, compliance, and regulatory requirements
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