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Company Description PopcornStay is one of India’s fastest-growing managed homes and serviced apartments rental companies, focused on delivering better rental solutions and elevated stay experiences through technology and high-quality hospitality. The company transforms unbranded, unfurnished houses and hotels into fully furnished, well-maintained apartments. These accommodations are offered at affordable prices to working professionals, students, families, and corporate travelers. PopcornStay emphasizes reliability, comfort, and consistency across its properties to create trust with both property owners and residents.
Role Description The Operations Manager role at PopcornStay is a full-time, on-site position based in the Pune Division. The Operations Manager will oversee daily property operations, including coordinating housekeeping and maintenance, ensuring units are prepared and maintained to brand standards, and managing check-in and check-out processes. This role will track occupancy, monitor revenue and costs, and implement operational improvements to enhance resident satisfaction and owner returns. The Operations Manager will work closely with local teams and central support functions, handle vendor relationships, resolve escalated resident issues, and ensure compliance with company policies and applicable regulations. The role also includes preparing regular performance reports, optimizing processes through technology tools, and supporting the rollout of new properties in the region.
Qualifications
- Strong operations and process management skills, including experience in overseeing daily activities, optimizing workflows, and managing multiple properties or locations.
- Proficiency in using technology platforms and basic data analysis to monitor performance metrics, occupancy, and operational efficiency.
- Vendor and stakeholder management capabilities, including negotiating service agreements and coordinating with property owners, service providers, and internal teams.
- Customer service and hospitality skills, with the ability to address resident concerns, maintain service standards, and drive high satisfaction levels.
- People management and leadership experience, including supervising on-site staff, assigning tasks, and fostering a collaborative work environment.
- Strong communication and interpersonal skills, with the ability to document processes, prepare reports, and communicate clearly across functions.
- Bachelor’s degree in Business, Hospitality Management, Operations, or a related field is preferred; relevant experience in hospitality, real estate, or property management is highly beneficial.
- Ability to work on-site in the Pune Division, with flexibility to visit multiple properties and adapt to a fast-paced, growth-focused environment.
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