Website:
nouriadesign.com
Job details:
Company Description Nouria is a fashion brand dedicated to empowering individuals to feel confident and comfortable in what they wear, while making mindful, responsible choices. Inspired by its Indian roots, the brand blends local influences with a globally relevant aesthetic, appealing to a wide range of customers. Nouria’s designs emphasize versatility, offering pieces that can be layered and styled in multiple ways to suit different occasions and personal preferences. Sustainability is central to the brand’s ethos, with a strong focus on recyclability, upcycling, and thoughtful material selection. Team members join a mission-driven environment that values creativity, cultural connection, and conscious fashion.
Role Description
The Operations Manager will be responsible for overseeing the end-to-end operations of Nouria's warehouse, inventory, logistics, shipping, and order fulfillment. This role is responsible for ensuring operational excellence, maintaining high service standards, driving process improvements, and leading a high-performing operations team.
The ideal candidate will be responsible for inventory accuracy, timely order fulfillment, shipping operations, logistics coordination, people management, warehouse efficiency, and cross-functional collaboration to support Nouria's business growth while delivering an exceptional customer experience.
Roles & Responsibilities
Operations & Fulfillment
- Lead and manage day-to-day warehouse and fulfillment operations.
- Ensure timely processing, packing, dispatch, shipping, and delivery of customer orders while maintaining defined SLAs.
- Monitor operational KPIs including order accuracy, dispatch timelines, shipping performance, inventory accuracy, return processing, and warehouse efficiency.
- Ensure smooth coordination between warehouse, logistics partners, customer support, merchandising, finance, and e-commerce teams.
Inventory Management
- Own inventory planning and stock accuracy across warehouses.
- Conduct regular stock audits and cycle counts.
- Monitor stock movements, discrepancies, damages, and shrinkage while implementing corrective actions.
- Ensure inventory availability to support business demand without overstocking.
- Shipping & Logistics Coordination
- Manage end-to-end domestic and international shipping operations by coordinating with courier and logistics partners.
- Serve as the primary point of contact for shipping partners, ensuring timely pickups, dispatches, and deliveries.
- Monitor carrier performance, delivery timelines, and service-level agreements (SLAs) to maintain a seamless customer experience.
- Resolve shipping delays, lost shipments, damaged goods, and logistics-related escalations promptly and efficiently.
- Optimize shipping methods and freight costs while maintaining delivery quality and customer satisfaction.
- Ensure accurate shipping documentation, manifests, invoices, tracking details, and compliance records are maintained.
- Collaborate with customer support to resolve shipment-related queries and provide timely updates to customers.
- Build and maintain strong relationships with logistics partners and regularly review their performance to improve operational efficiency.
Order Management
- Oversee end-to-end order processing from order confirmation to successful delivery.
- Ensure order accuracy while minimizing operational errors.
- Monitor pending orders, cancellations, exchanges, returns, and reverse logistics.
- Ensure smooth coordination between warehouse and shipping partners for on-time dispatch.
Process Improvement
- Identify operational bottlenecks and implement process improvements across warehouse and logistics operations.
- Develop and standardize SOPs for warehouse, shipping, and fulfillment processes.
- Drive automation and operational efficiency using technology and best practices.
- Analyze operational data to improve productivity, reduce costs, and enhance customer satisfaction.
Team Leadership
- Lead, mentor, and develop warehouse supervisors, logistics associates, and operations executives.
- Set team goals, monitor performance, and conduct regular performance reviews.
- Build a culture of accountability, ownership, and continuous improvement.
- Plan manpower requirements based on sales forecasts, seasonal demand, and operational needs.
Quality & Compliance
- Ensure all shipments meet Nouria's quality standards before dispatch.
- Monitor packaging quality and presentation to reflect the brand's premium customer experience.
- Maintain warehouse safety, operational compliance, and process discipline.
- Ensure accurate documentation and record management for inventory, shipping, and warehouse operations.
Cross-Functional Collaboration
- Work closely with E-commerce, Customer Experience, Buying, Merchandising, Finance, and Marketing teams.
- Support new product launches, promotional campaigns, and sale events with effective operational planning.
- Coordinate with external vendors, courier partners, suppliers, and warehouse teams to ensure smooth execution.
Reporting & Planning
- Prepare daily, weekly, and monthly operational reports.
- Forecast manpower, inventory, warehouse capacity, and shipping requirements.
- Monitor operational and logistics costs and identify opportunities for optimization.
- Track KPIs and recommend strategic improvements to improve efficiency and scalability.
Basic Qualifications
1.Bachelor's degree in Operations, Supply Chain, Logistics, Business Administration, or a related field.
4–7 years of experience in warehouse, supply chain, logistics, shipping, or e-commerce operations.
Experience managing warehouse teams and fulfillment operations.
2.Strong understanding of inventory management systems, shipping operations, and order management processes.
3.Excellent analytical, communication, and problem-solving skills.
4,Proficiency in Microsoft Excel and ERP/WMS platforms.
5.Ability to work in a fast-paced, high-growth environment.
Preferred Qualifications
1.Experience in Fashion, Apparel, Luxury Retail, or D2C brands.
2.Hands-on experience with Shopify, Unicommerce, Vinculum, or similar OMS/WMS platforms.
3.Experience working with logistics partners such as Shiprocket, Delhivery, Blue Dart, DHL, FedEx, DTDC, or similar courier providers.
4.Strong leadership, stakeholder management, vendor management, and project management skills.
5.Proven track record of driving operational excellence, cost optimization, and process improvements.
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