Neurones IT Asia
Website:
neurones-it.asia
Job details:
We are looking for an Operations Manager accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region for our Bangalore location.
Key responsibilities:
- The Operations Manager is accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region.
- The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
- Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
- Three core missions define this role:
- Run: ensure operational performance and SLA achievement across all accounts.
- Build: bring structure to our delivery model by enforcing best practices, standardizing processes and raising the maturity of the SDMs.
- Support growth: contribute to pre-sales and tender responses by formalizing our operational know-how into reusable assets.
Required Skills & Qualifications:
- 10 to 15 years in IT Services / Managed Services environment.
- At least 5 years in an Ops Manager, Senior SDM or Head of Delivery role within a service center setup.
- Proven track record managing teams of 30+ across multiple clients and technologies.
- Direct exposure to international clients (APAC, Europe preferred), comfortable working with multicultural stakeholders.
- Hands-on experience with both shared and dedicated delivery models.
- Experience contributing to pre-sales activities (RFP responses, client presentations) is mandatory.
- Infrastructure & Cloud: Windows/Linux, AWS/Azure/GCP, VMware, monitoring stacks.
- Network: LAN/WAN, firewalls, SD-WAN basics.
- Application support & DataOps: AMS principles, ETL/batch job monitoring, API health.
- Observability tooling: experience with at least one industry standard platform.
- Ticketing/ITSM: ServiceNow, Jira Service Management or equivalent.
- ITIL v3 or v4 certified, working knowledge of Agile/SCRUM.
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