Fini
Website:
usefini.com
Job details:
Company Description
Fini is a cutting-edge AI solution designed to transform customer support with highly accurate issue resolution. Trusted by mid-market and enterprise B2C companies in fintech, SaaS, and marketplaces, Fini automates complex workflows such as refunds, KYC, account changes, and billing disputes with a 98% verified accuracy rate. By automating up to 80% of tickets in selected journeys, Fini reduces resolution times, improves customer satisfaction scores by over 10%, and ensures every response is traceable to real policies and systems. Built on a secure, agentic AI architecture that integrates seamlessly with platforms like Zendesk, Salesforce, and Intercom, Fini meets stringent compliance standards including SOC 2 and GDPR. Currently managing over 1,000,000 tickets monthly, Fini is trusted by leading organizations, including the U.S. Chamber of Commerce and Fortune 500 companies.
Role Description
This is a full-time remote position for an Operations Manager. The Operations Manager will oversee and optimize daily business operations, manage cross-functional teams, and implement efficient processes to ensure smooth company operations. Responsibilities also include developing strategies for process improvements, collaborating with stakeholders to achieve company objectives, monitoring performance metrics, and ensuring compliance with regulations and company policies. The role requires a proactive approach to identify opportunities for operational scalability and enhanced productivity.
Qualifications
- Strong organizational and project management skills, with the ability to multitask and prioritize effectively
- Experience in process improvement and operational efficiency, including developing and implementing workflows
- Leadership and team management capabilities, with a track record of managing cross-functional teams
- Familiarity with tools and platforms such as CRM systems, data analysis software, and project management tools
- Ability to evaluate performance metrics and create data-driven strategies
- Excellent communication and stakeholder management skills
- Understanding of industry regulations and standards such as GDPR and SOC 2 is a plus
- Bachelor's degree in Business Administration, Operations Management, or a related field is preferred
- Proactive, analytical, and solutions-oriented approach to operational challenges
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