Operations Manager

Eagle Hunter Solutions Limited

Website: eaglehunters.com
Job details:

🛡️ Operations Manager (Security Services)

Company: Eagle Hunter Solutions Ltd.

Location: Mumbai

Experience: 8+ Years

🚀 About the Role

Eagle Hunter Solutions Ltd. is hiring a highly experienced Operations Manager to lead and oversee multiple security sites across Mumbai. This role demands strong leadership, operational excellence, and the ability to manage manpower, clients, and compliance efficiently while maintaining top-tier service standards.

🎯 Key Responsibilities

🔹 Operational Management

• Ensure smooth functioning of all assigned security sites
• Conduct regular site inspections, audits, and quality checks
• Ensure deployment as per client requirements and SOPs
• Maintain strict discipline and adherence to security protocols

🔹 Manpower Management

• Handle recruitment, training, and deployment of security guards
• Manage attendance, leave, and shift scheduling
• Address grievances and maintain morale of field staff
• Ensure proper uniform, grooming, and discipline standards

🔹 Client Relationship Management

• Build and maintain strong client relationships
• Ensure regular interaction to assess satisfaction levels
• Resolve complaints and issues promptly and professionally
• Continuously meet and exceed client expectations

🔹 Compliance & Documentation

• Ensure adherence to labor laws and company policies
• Maintain proper documentation:
• Attendance records
• Incident reports
• Logbooks and compliance registers
• Ensure statutory compliance (PF, ESI, etc.)
• Conduct safety drills and compliance checks

🔹 Training & Development

• Conduct on-site training programs for guards
• Ensure training in:
• Fire safety
• Emergency response
• Access control systems
• Monitor performance and drive continuous improvement

🔹 Incident & Risk Management

• Investigate incidents and prepare detailed reports
• Implement preventive and corrective measures
• Lead response during emergencies (fire, theft, accidents)

🔹 Financial & Administrative Control

• Monitor and control overtime and manpower costs
• Ensure accurate billing and invoicing support
• Manage site-level expenses within budget

✅ Requirements

• Proven experience in security operations management
• Strong leadership and team management skills
• Excellent client handling and problem-solving ability
• Sound knowledge of compliance, labor laws, and security protocols
• Ability to manage multiple sites and teams simultaneously
• Good communication and reporting skills

💰 Compensation

• Salary: As per experience and industry standards

📩 How to Apply

• Interested candidates can share their resume at:

📧 hiring@eaglehunters.com

📞 +91 9022905483

📞 011 4074 8000

Click on Apply to know more.