CGH Earth
Website:
cghearth.com
Job details:
Job Summary
The Operations Manager will act as the overall in-charge of the resort, responsible for end-to-end operations, financial performance, guest satisfaction, team leadership, and compliance. This role functions as the de facto General Manager, ensuring smooth functioning of the property while aligning with company standards.
Key Responsibilities
1. Overall Resort Management
- Take complete ownership of the resort’s operations
- Ensure seamless functioning of all departments
- Act as the primary decision-maker at the property
2. Guest Experience & Brand Standards
- Ensure exceptional guest experience and personalized service
- Handle VIP guests and critical escalations
- Maintain brand values, service standards, and reputation
3. Financial & Business Performance
- Own P&L responsibility of the resort
- Drive revenue, occupancy, and profitability
- Monitor budgets, forecasting, and cost control
- Identify upselling and revenue enhancement opportunities
4. Team Leadership
- Lead and mentor department heads (HODs)
- Drive employee engagement and retention
- Ensure manpower planning and productivity
- Build a strong service culture
5. Sales & Revenue Coordination
- Work closely with sales and reservations teams
- Support promotions, packages, and occupancy strategies
- Monitor competitor trends and pricing
6. Compliance, Legal & Safety
- Ensure adherence to statutory compliance (labour laws, licenses, etc.)
- Maintain hygiene, safety, and QHSE standards
- Handle audits and inspections
7. Vendor & Asset Management
- Oversee procurement and vendor negotiations
- Ensure maintenance of infrastructure and facilities
- Optimize operational costs
8. Reporting & Corporate Coordination
- Submit MIS reports to corporate office
- Track KPIs and performance metrics
- Participate in strategic planning and reviews
Key Skills & Competencies
- Strong leadership with ownership mindset
- Business and financial acumen (P&L handling)
- Decision-making and crisis management
- Guest relationship management
- Multi-department operational expertise
Qualifications
- Degree in Hotel Management, or any other related degree.
Experience
- 8–15 years in hospitality operations
- Minimum 3–5 years in a leadership role.
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