Website:
biotastic.in
Job details:
Operations Manager
Own everything that makes Biotastic actually work — and build the operational engine that takes us to the next level.
About Biotastic Health Systems
Biotastic Health Systems is India's only premium recovery engineering company. We design and manufacture ice baths (IcePod), hybrid infrared saunas (AURA), and red light therapy panels (HealLite) — purpose-built for high-performance individuals, luxury hotels, and professional sports teams across India.
We are not a wellness brand. We are science-backed, protocol-first, and uncompromisingly premium. Our clients include 5-star hotel groups, IPL franchises, India's top biohackers, and athletes who treat recovery as seriously as training.
We manufacture in-house and install ourselves. That means operations is not a support function here — it is a core competitive advantage. We are growing fast, our product range is expanding, and we need someone who can build the operational infrastructure that growth requires.
Business Pain — Why This Role Exists Now
- Biotastic is past the scrappy startup phase. Manufacturing is running, installations are happening, and the order pipeline is growing — but the operational infrastructure to support the next level of scale does not yet exist. The Founder is the Head of Operations today, making daily decisions across production, supply chain, and field service that should not require Founder involvement. That has to change — now.
- Founder is embedded in day-to-day ops decisions — production scheduling, supplier issues, installation escalations — leaving no bandwidth for strategic priorities
- No single owner across manufacturing, supply chain, and field installations — functions operate in silos with no unified accountability
- Delivery and installation quality is inconsistent — no standard SOPs, no performance tracking, no feedback loop back to production
- Supply chain is reactive, not planned — procurement decisions driven by urgency rather than forecast, creating margin pressure and risk
- New product launches (HBOT chambers, modular ice baths) require operational readiness that does not currently exist
- B2B partner experience post-sale is unstructured — no defined order lifecycle, escalation path, or partner satisfaction process
Mission of the Role
Own and build Biotastic's entire operations function — manufacturing, supply chain, field installations, and B2B fulfillment — so that products are built to spec, delivered on time, installed without failure, and partners keep coming back. Free the Founder from daily ops so Biotastic can scale without breaking.
Key Result Areas (5 KRAs)
#KRA What Success Looks Like
1. Manufacturing & Production Reliability Production runs on schedule and to quality spec. On-time production rate ≥90%. Zero quality escapes reaching the client. Capacity planned proactively — no firefighting on the shop floor
2. Supply Chain & Procurement Control Inventory levels maintained to prevent stockouts and overstock. Supplier relationships owned and vendor lead times tracked. Procurement decisions driven by forecast, not urgency. Cost per unit trending down quarter-on-quarter
3. Field Installation & Service Excellence Installations are completed on the committed date ≥90% of the time. Zero installations begin without a completed site readiness checklist. Post-installation service tickets resolved within SLA. First-time fix rate tracked and improving
4. B2B Fulfillment & Partner Experience Full order lifecycle owned from PO to partner handover — no dropped balls. Every B2B partner receives a formal handover with documentation. Escalations managed proactively before they reach the Founder or Sales team.
5. Team, Systems & Ops InfrastructureProduction, supply chain, and field service teams led with clear targets and accountability. ERP/MRP and FSM tools implemented and actively used. Ops P&L owned — cost visibility and variance tracked monthly
KPIs with Numbers
KPITarget / Benchmark
- On-time production rate ≥ 90% of units produced on committed date
- Installation on-time rate: ≥ 90% completed on committed date
- Site readiness checklist completion before install day: 100%
- Post-install service ticket resolution — critical issues Within 24–48 hours
- Post-install service ticket resolution — routine issues Within 5 working days
- First-time fix rate (field service) Baseline set in Month 1; improve quarter-on-quarter
- B2B partner handover sign-off completion 100% of commercial orders
- Stockout incidents per month: Zero for critical components
- Ops P&L variance vs. budget Within ±5% monthly
- Founder ops escalations per week: Zero within 90 days of joining
Your First 90 Days
Day 1–30
Audit & Foundation
Full audit of manufacturing, supply chain, installations, and B2B fulfillment. Map every gap, dependency, and process breakdown. Meet all suppliers, team leads, and active B2B partners. Submit a written ops improvement plan to the Founder by Day 30
Day 30–60
Systems & SOPs Live
Site readiness checklist and installation SOP live and enforced. Supply chain tracker and procurement calendar built. Service ticket system active with SLA definitions. Founder removed from all routine ops decisions
Day 60–90
Performance & Ownership
On-time production and installation rates tracked and at target. Ops P&L visible and reported monthly. All team members have individual KPIs. ERP/FSM tool selected or implemented. Zero Founder escalations in final 30 days
Must-Have vs. Good-to-Have
Must-Have
- 5–8 years in operations leadership in a manufacturing, hardware, wellness tech, or similar physical product company
- Hands-on experience managing field service or installation teams across multiple locations
- Proven ability to build SOPs, systems, and checklists from scratch — not just manage existing ones
- Solid working knowledge of supply chain, procurement, and inventory management fundamentals
- Experience managing cross-functional teams with clear individual accountability
- Familiarity with ERP/MRP and field service management tools — has implemented or enforced at least one
- Strong communicator — confident with premium B2B clients and on-ground vendor teams equally
- Based in Chennai or willing to relocate — the manufacturing base and team are here Must-Have vs.
Good-to-Have
- Background in HVAC, water systems, sauna, electro-medical, or premium equipment installation
- Lean, Kaizen, or Six Sigma certification or practical shop floor application
- Experience scaling operations across multiple cities — multi-location installation or service management
- Prior P&L ownership — has managed an ops budget with full cost visibility
- Exposure to B2B partner management or commercial fulfillment in a product company
- Has worked in a founder-led, high-growth startup — comfortable building without a safety net
- Tamil or Hindi language capability — useful for on-ground team and vendor management
The Honest Picture
What Makes This Role Exciting
- Real ownership — build Biotastic's ops function from the ground up with full accountability and visible impact
- Report directly to the Founder — decisions are fast, feedback is direct, your work matters at the highest level
- Every installation you complete goes into a product that genuinely improves people's health and performance
- Work with India's most premium clients — JW Marriott, IPL franchises, elite athletes
- Expanding product range (HBOT + modular ice baths) means new operational challenges to architect from scratch
- Clear growth path as the business scales — the ops function will grow with it, and so will this role
What will Be Dmanding
- High-accountability role — if production misses or an installation fails, it falls on you first
- Building from the ground up — systems, SOPs, and processes do not yet exist in their final form
- Pan-India travel is non-negotiable — field installations and partner visits are frequent, not occasional
- You will deal with under-prepared sites, last-minute changes, and supplier delays — resilience is a baseline requirement
- Things move fast, priorities shift — there will not always be a playbook
- Premium clients hold us to a premium standard at every touchpoint — there is no room for average execution
Role Details
Base Location: Chennai, Tamil Nadu
Travel pan-India for field installations, partner visits, and supplier management
Notice Period 30–60 days preferred
How We Hire — The Process
Step Stage Owner: What We Evaluate
1. Application Review HR Team Resume clarity, ops experience depth, and evidence of measurable outcomes
2. Phone Screen: 20 min HR communication quality, logistics fit, and salary alignment
3 Ops Deep Dive: 60 min Hiring Manager Manufacturing and field service experience, systems built, problems owned and solved
4. Final Interview: 45 min Leadership Values, ownership mindset, long-term fit, and ability to operate at pace
5. Offer HR + Leadership: CTC discussion, variable structure, and offer rollout
Our Culture & Values
Ownership is the default
Nobody will chase you here. If you own it, you close the loop — no reminders, no hand-holding.
Execution over perfection
We move fast, fix things, and learn forward. Waiting for perfect is not how we operate.
Premium is a standard, not a mood
Our clients pay a premium price. Every touchpoint — from the first installation to the follow-up service visit — must reflect that.
Radical transparency
Problems are surfaced early, not buried. We would rather hear bad news fast than good news late.
Hire for values, develop for skills
Character, attitude, and ownership mindset are non-negotiable. Everything else can be built.
Click on Apply to know more.