Website:
nirvanaaluxe.com
Job details:
Position OverviewWe are seeking an experienced Real Estate Operations Manager to support and manage day-to-day operations for our Long-Term Rental (LTR) portfolio and property management business.
The ideal candidate will have a strong operations background, excellent communication and problem-solving skills, and the ability to coordinate effectively with tenants, property owners, vendors, and internal teams. Prior experience working with U.S. real estate, property management, leasing, or real estate transactions will be a strong advantage.
This role requires regular communication with U.S.-based stakeholders and therefore requires candidates to be comfortable working late-night during IST hours
Key Responsibilities- Manage and oversee day-to-day operational activities related to long-term rental properties.
- Coordinate with tenants, vendors, property managers, and internal teams to ensure timely resolution of operational matters.
- Handle and track tenant maintenance and service requests, including vendor coordination, follow-ups, scheduling, and closure.
- Communicate professionally with tenants and vendors over phone, email, and other communication channels.
- Assist with tenant move-ins, move-outs, lease renewals, notices, documentation, and other property management workflows.
- Review and coordinate documentation associated with residential and commercial leases, where applicable.
- Support operational activities related to U.S. residential and/or commercial real estate sales contracts.
- Maintain accurate records of leases, service requests, vendor activities, tenant communications, and property-related documentation.
- Follow up with vendors and contractors to ensure services are completed within agreed timelines and quality standards.
- Escalate urgent maintenance issues, tenant concerns, contractual matters, or operational risks to the appropriate stakeholders.
- Monitor pending tasks and ensure timely completion of operational deliverables.
- General bookkeeping, Invoice processing, Ledger management will be part of day to day responsibilities.
- Follow the organizations SOP’s that are in place to ensure offering the highest standards of service to our clients and Support in improving the SOPs, Workflows, Reporting, and Operational processes.
- Collaborate with U.S.-based teams and stakeholders to ensure smooth property operations and a positive tenant and landlords experience.
Required Qualifications- Minimum 5 years of professional experience in operations, preferably in a process-driven or customer-facing environment.
- Strong verbal and written English communication skills.
- Must be comfortable speaking with tenants, vendors, contractors, and other stakeholders over the phone.
- Strong follow-up, coordination, organization, and problem-solving skills.
- Ability to manage multiple priorities and service requests simultaneously.
- Strong attention to detail and ability to maintain accurate documentation.
- Comfortable working independently while coordinating with geographically distributed teams.
- Must be comfortable working late-night shifts aligned with U.S. business hours.
Preferred QualificationsThe following experience will be considered a strong advantage:
- Prior experience working with a U.S. real estate or property management business.
- Familiarity with U.S. residential and/or commercial real estate leases.
- Familiarity with U.S. residential and/or commercial real estate sales contracts.
- Experience managing maintenance and service requests within property management operations.
- Experience coordinating with U.S.-based tenants, property owners, vendors, contractors, or real estate professionals.
- Experience in any of the property management softwares is a plus.
- Familiarity with property management systems, CRM platforms, ticketing systems, or similar operational tools.
- Basic understanding of accounting principles, such as bookkeeping, invoice processing, or ledger management.
Key Skills- Operations Management
- Property Management Operations
- Tenant & Vendor Management
- Maintenance / Service Request Coordination
- Lease Administration
- Real Estate Documentation
- Customer Service
- Phone Communication
- Issue Resolution & Escalation
- Task & Workflow Management
- Documentation & Record Keeping
- Cross-functional Coordination
Ideal Candidate ProfileWe are looking for someone who is proactive, accountable, detail-oriented, and comfortable taking ownership of operational issues from initiation through resolution. The successful candidate should be confident in communicating with tenants and vendors, capable of handling time-sensitive situations, and able to maintain a high level of professionalism while supporting U.S. real estate operations.
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