Operations Manager – Luxury Ground Transportation

Canadian Limos Inc.

Website: canadianlimos.com
Job details:

Operations Manager – Luxury Ground Transportation

Location: Remote (India-based preferred)

Company Overview

We are a technology-enabled luxury ground transportation booking platform headquartered in Canada, operating across major cities including Toronto, Montreal, Ottawa, Calgary, and Vancouver. We operate as a centralized booking and dispatch platform managing licensed, insured subcontractor chauffeurs across multiple cities. The company is in a structured growth phase, transitioning from founder-led execution to system-led scalability.

Role Summary

The Operations Manager will own the end-to-end operational governance across all active cities.

This role is responsible for building operational structure, enforcing performance standards, protecting margins, and reducing service variability.

This is not a dispatch role. It is a systems leadership role.

The objective is to build a stable, scalable operational backbone that reduces founder dependency and supports multi-city growth.

Core Responsibilities

Operational Governance

• Own and improve on-time pickup performance

• Establish and enforce operational KPIs

• Monitor cancellations and service failures

• Implement structured service recovery protocols

• Create escalation management framework

Supplier & Chauffeur Network Management

• Design and enforce chauffeur onboarding standards

• Monitor licensing and insurance compliance

• Implement supplier performance scorecards

• Reduce last-minute cancellations

• Strengthen city-wise backup coverage

• Improve supplier rate discipline

Margin & Cost Control

• Monitor revenue vs supplier payout per trip

• Identify operational leakage

• Track refund patterns

• Maintain margin consistency

• Advise on pricing discipline

Systems & Process Architecture

• Optimize CRM, dispatch systems, and automation workflows

• Reduce manual intervention points

• Build operational dashboards

• Standardize SOP documentation

• Improve reporting structure

Team Supervision

• Supervise Dispatch Executive(s)

• Conduct performance reviews

• Define workload standards

• Ensure accountability

Key KPIs

• On-time pickup rate

• Supplier cancellation rate

• Complaint ratio

• Margin consistency

• Escalation response time

• Reduction in operational errors

Required Experience

• 6+ years in operations management

• Experience in transportation, logistics, travel, or service networks

• Strong process architecture capability

• Experience managing remote teams

• KPI-driven mindset

• Ability to build structure in growing businesses

Ideal Candidate

• Systems-oriented

• High ownership

• Calm under operational pressure

• Commercially aware

• Strong follow-through

Click on Apply to know more.