Iron Systems, Inc
Website:
ironglobal.com
Job details:
Job Role
We are building a digital learning ecosystem around
Open Sikhiya and
ERPNext. We are looking for an Operations Manager who can take ownership of the day-to-day execution that keeps these platforms, teams and processes moving.
This is primarily an operations role. Around 85–90% of the role is operational coordination, follow-up, support, process management and execution. Around 10–15% is basic technology/platform administration and issue triage. You do not need to be a developer — you need to be comfortable with technology and know how to resolve things.
Key Responsibilities
The role is designed to become a reliable operational extension of the Associate Director. The successful candidate will take recurring coordination and execution work off the leadership team's plate, keep stakeholders aligned, identify issues early, and ensure that routine operational matters do not require senior-management intervention.
- Daily operational coordination for Open Sikhiya and ERPNext.
- Live class readiness, scheduling coordination, attendance follow-up and post-class closure.
- Course, batch and recorded-content operations on Open Sikhiya.
- Student and faculty coordination for routine platform and operational issues.
- ERPNext helpdesk coordination, ticket tracking and follow-up with respective owners.
- Data and workflow follow-up to ensure records, approvals and processes move on time.
- Cross-functional follow-up across Academic, Faculty, Students, Operations and Technology teams.
- Daily/weekly trackers, status reports, pending-action lists and escalation summaries.
- SOPs, checklists and simple process improvements for recurring activities.
- Escalation of genuine technical issues with enough information for the technology team to act quickly.
Daily Activities
- Start with the operational priorities: classes, users, pending actions, tickets and critical dependencies.
- Coordinate with the right people and make sure actions have clear owners and timelines.
- Follow up until work is actually completed — not just until someone says they will do it.
- Handle routine LMS/ERP issues independently and escalate only when specialist support is required.
- Keep trackers and reports updated so management has visibility without having to ask for every update.
- Spot recurring issues and suggest a better process, checklist or automation.
- Prepare a concise daily/weekly update covering completed work, pending items, risks and support required.
Who We're Looking For
We are looking for a dependable operator and problem-solver, not a pure technical specialist. The strongest candidate will be someone who enjoys making things happen, is comfortable with follow-ups, and can work independently without constant direction.
- You naturally take ownership and close the loop.
- You are highly organized and strong at follow-up.
- You can manage several priorities without losing track of details.
- You communicate confidently with faculty, students, managers and technical teams.
- You are comfortable using technology even if you are not a developer.
- You can learn new platforms quickly and are willing to understand how systems work.
- You remain calm when classes, users or operational activities need immediate attention.
- You notice gaps before they become bigger problems.
- You prefer solving problems rather than explaining why they are someone else's responsibility.
Skills
- Operations and coordination
- Strong Excel / Google Sheets
- Task, ticket and follow-up management
- Basic LMS / ERP / SaaS administration
- User support and issue triage
- Documentation and SOPs
- Clear written and verbal communication
- Basic understanding of technology and troubleshooting
Good To Have
- Experience with an LMS, ERPNext, CRM, helpdesk or SaaS platform.
- Experience in EdTech, education, technology or business operations.
- Experience coordinating multiple teams or external/internal stakeholders.
- Basic understanding of integrations, APIs or software workflows.
Key Success Criteria
- Live classes and platform activities are prepared and followed through reliably.
- Pending actions, tickets and dependencies are visible and actively managed.
- Faculty and users know where to go for support and receive timely responses.
- ERPNext and Open Sikhiya operational data remain accurate and up to date.
- Technical issues reach the right team with proper information instead of becoming open-ended escalations.
- Recurring problems reduced because the underlying process improves.
Click on Apply to know more.
