Website:
housy.co.in
Job details:
Operations is the backbone of Housy. Without it, nothing works. You will ensure every booking gets fulfilled, every partner performs, and every customer gets the experience they were promised. This role is high-pressure, high-ownership, and high-impact.
Selected Intern's Day-to-day Responsibilities Include
- Manage daily booking flow including assignment, fulfillment, and completion tracking
- Coordinate with service partners in real time for availability, routing, and escalations
- Monitor service quality metrics such as arrival time, completion rate, and customer ratings
- Handle edge cases including delays, cancellations, no-shows, and escalations with speed and judgment
- Identify and resolve operational bottlenecks proactively
- Develop SOPs and playbooks to ensure scalable and repeatable operations
About Company: HOUSY is Pune's premium on-demand home cleaning service delivering professional house help in minutes. We employ trained cleaning professionals- not gig workers ensuring consistent quality and reliability. Our hub-based model enables 10-30 minute dispatch times with real-time tracking.
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