Website:
weartransition.com
Job details:
Love interacting with customers, solving problems, and creating exceptional shopping experiences?
Transition is a fast-growing D2C clothing brand, and we're looking for a Customer Support & E-Commerce Operations Intern to work directly with the founders. You'll be the voice of our brand, ensuring every customer has a smooth and delightful experience while learning how an online fashion business operates behind the scenes.
Selected intern's day-to-day responsibilities include:
A. Customer support & experience (Primary Focus)
- Respond to customer queries via WhatsApp, email, Instagram, and other support channels.
- Resolve order, delivery, exchange, refund, and product-related concerns promptly and professionally.
- Assist customers with product recommendations, sizing, and order placement.
- Follow up with customers to ensure complete resolution and a positive shopping experience.
- Handle customer feedback and work with the team to improve overall satisfaction.
B. Order & e-commerce operations
- Monitor daily orders and ensure timely processing and dispatch.
- Coordinate with courier partners to resolve shipment and delivery issues.
- Track exchanges, returns, and replacements.
- Update order statuses and maintain accurate customer records.
C. Operations support
- Coordinate with internal teams and vendors to resolve customer issues quickly.
- Maintain support reports using Excel or Google Sheets.
- Identify recurring customer issues and suggest process improvements.
- Assist in day-to-day e-commerce operations whenever required.
D. Market & customer insights
- Analyze customer feedback to identify opportunities for improvement.
- Research competitors' customer service practices.
- Help improve customer experience, retention, and repeat purchases.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-first attitude.
- Comfortable talking to customers over WhatsApp, phone, email, and social media.
- Good knowledge of Excel or Google Sheets.
- Detail-oriented, proactive, and eager to learn.
- Passion for e-commerce, startups, and delivering outstanding customer experiences.
Why join Transition?
- Work directly with the founders of a fast-growing D2C fashion brand.
- Gain hands-on experience in customer support and e-commerce operations.
- Learn how successful online brands build customer loyalty.
- Take ownership of real responsibilities from day one.
- Fast-paced startup environment with tremendous learning opportunities.
If you enjoy helping people, solving problems, and want to learn how exceptional customer experience drives the success of an online brand, we'd love to have you on the team.
Skill(s) required
- Customer Service
- Customer Relationship Management (CRM)
- Excellent Communication
- English Proficiency (Spoken & Written)
- Hindi Proficiency (Spoken)
- MS Excel / Google Sheets
- Problem Solving
- Interpersonal Skills
- Time Management
- Attention to Detail
- E-commerce Operations (preferred)
- MS Office
Click on Apply to know more.