Website:
zepcruit.ai
Job details:
This role is for one of Zepcruit's clients.
Operations Head – Job Description
Company: Prabal Motors Pvt. Ltd. (Authorized Dealer of BharatBenz under Daimler India Commercial Vehicles)
Location: Maharashtra (15 days Aurangabad & 15 days Nagpur)
Reporting To: Director / Business Head
Role Overview
The Operations Head will be responsible for driving end-to-end dealership operations across Maharashtra for BharatBenz commercial vehicles. The role demands strong expertise in heavy commercial vehicles, operational excellence, cost control, and multi-location team management. The candidate should be flexible to travel extensively and willing to relocate anywhere as per business requirements.
Key Responsibilities
Lead overall dealership operations including Sales Support, Service, Spares, and Administration
Ensure smooth functioning of multiple locations across Maharashtra
Drive revenue growth, operational efficiency, and profitability
Implement and monitor SOPs as per OEM (BharatBenz) standards
Manage service operations for heavy commercial vehicles (HCVs) ensuring high uptime and customer satisfaction
Oversee spare parts inventory, procurement, and cost optimization
Ensure strict compliance with statutory, audit, and company policies
Monitor KPIs such as turnaround time, service quality, and cost efficiency
Coordinate closely with OEM representatives and internal stakeholders
Lead, train, and mentor cross-functional teams across locations
Handle escalations and ensure strong customer relationship management
Key Requirements
Graduate / Postgraduate (Engineering or Management preferred)
10–18 years of experience in automobile dealership operations
Strong hands-on experience with Heavy Commercial Vehicles (HCVs)
Prior Experience In BharatBenz / Commercial Vehicle Dealership Preferred
Proven experience in handling multi-location operations
Willingness to travel (15 days Aurangabad & 15 days Nagpur) and relocate anywhere in Maharashtra
Key Skills
Dealership Operations Management
Heavy Vehicle Service & Maintenance Knowledge
Cost Control & Profitability Management
Team Leadership & Multi-location Handling
OEM Coordination & Compliance
Process Improvement & Execution Excellence
KPIs / Success Metrics
Business growth and profitability
Service efficiency and vehicle uptime
Spare parts inventory control
Customer satisfaction and retention
Compliance and audit performance
This role is critical in strengthening Prabal Motors’ operational excellence and expanding its footprint across Maharashtra in the commercial vehicle segment.
Click on Apply to know more.