Website:
sightnc.com
Job details:
Job Overview:
SAI Security is looking for a dedicated and alert Control Room Operations Executive to manage real-time security coordination. This role involves handling incoming alarms from monitoring systems and clients, coordinating with field guards, and managing various client requests such as let-ins, noise complaints, and site-related concerns.
This is a high-responsibility, fast-paced role that requires strong communication skills, presence of mind, and a proactive attitude.
Key Responsibilities:
- Receive and assess alarm alerts from monitoring systems and clients
- Dispatch security guards promptly based on the situation
- Handle incoming client calls professionally and efficiently
- Manage requests such as let-in/access requests, noise complaints, and site-related concerns
- Maintain accurate incident logs and communication records
- Coordinate between clients and on-ground security personnel
- Ensure timely response and proper escalation when required
- Stay alert, vigilant, and responsive throughout the shift
Skills & Requirements:
- Good English communication skills (spoken & listening)
- Strong attention to detail and situational understanding
- Ability to stay calm under pressure and act quickly
- Basic computer handling skills
- High sense of responsibility and ownership
Eligibility:
- Education: No bar
- Freshers and entry-level candidates are welcome
- Prior experience in operations, BPO, or security coordination is a plus
What We’re Looking For:
- Enthusiastic and career-oriented individuals
- Candidates with dedication and commitment to the role
- Strong work ethic and willingness to learn
- Ability to handle real-time situations with maturity
Training:
- Complete on-the-job training will be provided
- Candidates must show initiative and willingness to learn quickly
Important Note:
- This role involves continuous monitoring and coordination, not fieldwork
- The executive will not be required to physically attend or disarm alarms
Click on Apply to know more.