Website:
serenityjewels.in
Job details:
Serenity Jewels is looking for a responsible and detail-oriented E-commerce Operations Executive to manage our day-to-day online operations and customer coordination.
Location: Ghaziabad (On-site)
Company: Serenity Jewels
Key Responsibilities:
• Handle customer queries via Instagram, WhatsApp & Email
• Manage order updates, address changes & basic support
• Create courier labels and coordinate dispatches
• Coordinate with courier partners for delays, RTOs & delivery issues
• Maintain daily order and operations reports
• Track and manage customer disputes related to delivery, exchange or non-delivery
Requirements:
• Prior experience in e-commerce operations (preferred)
• Good communication and coordination skills
• Basic knowledge of Shopify and courier portals(preferred)
• Organized, proactive, and responsible
Click on Apply to know more.