Pocket FM
Website:
pocketfm.com
Job details:
About the Role
Great creators build powerful stories.
Seamless operations ensure they get rewarded—accurately and on time.
At Pocket FM, we’re building a creator-first ecosystem where writers can publish, monetize, and scale their content effortlessly. Behind this ecosystem lies a strong foundation of efficient and reliable payment operations.
Your mission: to ensure accurate, timely, and scalable writer payouts, while building robust processes that support a growing creator economy.
Are you someone who enjoys working with numbers, solving operational challenges, and improving systems for scale? Do you thrive in fast-paced environments where accuracy and ownership matter?
We’re looking for an Operations Executive – Writer Payments who can manage payout workflows, collaborate across teams, and bring structure and efficiency to high-volume payment operations. This isn’t just a backend role—it’s about ownership, precision, and impact.
What You’ll Be Doing
- Payout Operations Owner: Manage end-to-end writer payouts across multiple models—revenue share, milestones, fixed contracts, bonuses, and incentives—ensuring accuracy and timeliness.
- Operations & Process Driver:Build, maintain, and optimize payout trackers (Google Sheets), ensuring error-free calculations and smooth execution of monthly payment cycles.
- Cross-Functional Collaborator: Work closely with Finance, BizFin, Product, and Tech teams to reconcile data, resolve discrepancies, and streamline payout workflows.
- Compliance & Accuracy Champion: Maintain audit trails, documentation, and ensure compliance across all payment processes.
- Automation Enabler: Identify opportunities to automate repetitive workflows and improve operational efficiency using tools and systems.
- Stakeholder Support Lead: Act as the go-to point of contact for payout-related queries from internal teams and writers, ensuring timely resolution.
- Process Innovator: Continuously improve workflows, reduce manual effort, and enhance scalability of payment operations.
What We’re Looking For
- 1–3 years of experience in Operations / Finance Operations / Payment Operations
- Strong proficiency in Google Sheets (formulas, pivots, data handling)
- High attention to detail and numerical accuracy
- Ability to manage multiple payout models and stakeholders
- Strong problem-solving skills with a hands-on approach
- Ownership mindset with a bias for action
- Excellent communication and organizational skills
Nice-to-Have
- Experience with UGC platforms, creator ecosystems, or media-tech companies
- Basic understanding of accounting, reconciliations, and high-volume payouts
- Exposure to automation tools (Apps Script, Zapier, etc.)
Why Join Us?
- Be part of a fast-growing creator ecosystem
- Work at the intersection of content, finance, and operations
- High-impact role with strong ownership and learning opportunities
- Help shape scalable systems that directly impact creator satisfaction and retention
Click on Apply to know more.