Website:
homekrafted.in
Job details:
OPERATIONS EXECUTIVE
HomeKrafted
Location: Mohali
Job Type: Full-Time
Experience: Freshers can apply
About the Role
We are looking for an Operations Executive to help manage the day-to-day operations of HomeKrafted across our food, gifting and home entrepreneur categories.
You will work closely with home chefs, home bakers, home artists, artisans, handmade product sellers, gifting partners, delivery partners and customers to ensure that our marketplace runs smoothly.
The role involves onboarding new entrepreneurs, maintaining their information, coordinating orders, following up with sellers, managing operational data and helping HomeKrafted grow its network of home-based businesses.
If you enjoy talking to people, organising information, following up, solving problems and getting things done, this role could be a good fit.
What You’ll Do
• Identify and onboard home chefs, home bakers, home artists, artisans and other home-based businesses on HomeKrafted.
• Reach out to potential entrepreneurs through calls, WhatsApp, Instagram and other channels.
• Explain how HomeKrafted works and help sellers complete their onboarding.
• Collect and maintain menus, product details, prices, photos, business information and other required data.
• Maintain an updated database of home entrepreneurs, products, vendors and partners.
• Regularly follow up with sellers regarding product availability, pricing, stock, menus and order readiness.
• Coordinate with home entrepreneurs when orders are received.
• Track orders and ensure timely preparation, pickup and delivery.
• Coordinate with delivery partners for pickups and deliveries.
• Communicate with customers and assist with basic order-related queries and issues.
• Keep operational records updated on Google Sheets/Excel and other internal systems.
• Follow up with sellers for pending information, documents, product images and other onboarding requirements.
• Help manage gifting orders involving multiple products and home-based sellers.
• Assist in coordinating corporate orders, festive gifting, hampers, events and special orders.
• Find new home-based businesses, artists, artisans and entrepreneurs who can join the HomeKrafted marketplace.
• Build and maintain good relationships with HomeKrafted entrepreneurs.
• Support the team in improving onboarding, order management and day-to-day operational processes.
• Assist with events, stalls, exhibitions, corporate activities and other HomeKrafted initiatives.
• Help identify operational issues and find practical solutions as the business grows.
Who We’re Looking For
Freshers are welcome to apply.
We are looking for someone who:
• Is comfortable speaking to people on calls and WhatsApp.
• Is organised, responsible and good at maintaining information.
• Can regularly follow up with people and get things done.
• Has basic knowledge of Google Sheets/Excel.
• Is comfortable communicating with different types of people.
• Is willing to learn and take ownership of responsibilities.
• Can handle multiple tasks during the day.
• Has good coordination and communication skills.
• Has a positive, practical and problem-solving attitude.
• Is interested in startups, e-commerce, food, gifting, handmade products or small businesses.
You don’t need to have previous experience in operations. If you are a fresher with the right attitude, communication skills and willingness to learn, you can apply.
What You’ll Learn
You will get hands-on experience in:
Operations • Home Entrepreneur Onboarding • Vendor Management • Order Management • Customer Handling • E-commerce • Marketplace Operations • Gifting • Home-Based Businesses • Data Management • Events • Startup Operations
Click on Apply to know more.
