Healthy Master
Website:
healthymaster.in
Job details:
Job Summary:
We are looking for a proactive and detail-oriented Operations Executive to manage and streamline end-to-end operations of our quick commerce business.
The ideal candidate will ensure efficient order processing, inventory management, vendor coordination, and last-mile delivery to deliver a seamless customer experience.
Key Responsibilities:
1. Operations Management
Oversee daily quick commerce operations including order processing and fulfillment
Ensure timely dispatch and delivery of orders within defined SLAs
Monitor and improve operational efficiency and turnaround time
2. Inventory & Warehouse ManagementMaintain accurate inventory levels across dark stores / warehouses
Coordinate stock replenishment and demand forecasting
Minimize stock-outs and wastage
3. Vendor & Partner Coordination
Liaise with suppliers, delivery partners, and third-party vendors
Ensure smooth procurement and logistics operations
Negotiate and manage vendor performance
4. Last-Mile Delivery Management
Coordinate with delivery teams to ensure on-time delivery
Track delivery performance metrics and optimize routes
Resolve delivery-related issues and escalations
5. Customer ExperienceMonitor customer feedback and resolve complaints
Ensure high service quality and customer satisfaction
Work closely with support teams to improve user experience
6. Data & Reporting
Track KPIs such as order fulfillment rate, delivery time, and cancellations
Prepare daily/weekly/monthly reports
Use data insights to drive process improvements
Preferred Skills:
Experience with quick commerce platforms (e.g., dark store operations)
Strong analytical mindset
Good communication and coordination skills
Familiarity with inventory management systems
Key Performance Indicators (KPIs):
Order fulfillment rate
On-time delivery percentage
Inventory accuracy
Return & cancellation rate
Working Conditions:
Flexible shifts (including weekends/holidays if required)
On-ground coordination with warehouses/dark stores
Click on Apply to know more.