HappyLocate
Website:
happylocate.com
Job details:
Company Description HappyLocate, founded in 2016, has evolved as a stable brand in Relocation Space. It is projected to be a Category Lead with some of the industry first initiatives including Asia’s 1st SaaS for Employee Relocation Management. HL Operates over 16,000 pin codes, and provides a comprehensive range of services, including Household Relocations, Pet relocation & Office Relocations. Our marquee Clients include Coca Cola, Bajaj Auto, Reliance, Adani, Gap, Medtronics & many more. By leveraging advanced technology and offering tailored solutions, HappyLocate ensures a smooth relocation experience, managing every step from planning to post-move support. We have closed an investment in Aug 2024 to drive tech-driven growth across business lines.HappyLocate Overview Innovation: Asia’s first SaaS for Employee Relocation Management, Industry’s 1st Instant Quotation, 1st Digital Platform for Pet Relocations.Funding: HappyLocate is funded 4 times till Pre-Series A Stage with some of the Investors including RMZ Group, VM Ventures & IPV (Inflection Point Ventures).Work Culture: We hire the best in the industry and offer autonomy in their role to set benchmarks and grow in their career at their desired speed.Recent Recognitions:Emerging Company of the Year (TV9 Network Leaders of Road Transport Awards 2024)B2B Entrepreneur of the Year (Observe Now Media) 2024Top 11 Start-Ups Mar2024 (CNBC-TV18 & Dell
Role Description The Operations Executive role at HappyLocate is a full-time, on-site position based in Bengaluru. This role involves overseeing day-to-day operational activities related to relocation services, ensuring smooth coordination between internal teams, vendors, and customers. Responsibilities include tracking and managing relocation requests, monitoring service delivery timelines, resolving operational issues, and maintaining accurate documentation and reports. The Operations Executive will collaborate closely with the customer support and account management teams to ensure service quality, handle escalations, and support continuous process improvements. The role also requires adherence to company standards, efficient use of operational tools, and proactive communication to enhance the overall customer experience.
Job Title - Customer success (Operations)
Location - Bangalore
Job Type - Full Time
Department - Operations
Summary - We are seeking a detail-oriented and customer-focused Customer Support
Executive to join our team. The ideal candidate will serve as the first point of contact for
customers, providing assistance, resolving inquiries, and ensuring a positive experience.
This role requires excellent communication skills, problem-solving abilities, and a
customer-first mindset.
Key Responsibilities:
- Customer Interaction
- Respond to customer inquiries via Phone, Email and Chat
- Handle customer complaints, escalations professionally and promptly
- Problem Resolution
- Investigate and resolve customer issues efficiently
- Follow the TAT for escalation resolution
- Feedback Collection
- Constant feedback from the customers at every stage of the process
- Ensuring improvement in NPS
- Process Adherence
- Documentation and records of every conversation to be maintained
- Following the company and business processes without deviations
- Service Excellence
- Ensuring customer satisfaction by maintaining service standards
- Cross-functional coordination
- Areas of improvement for other team members to enhance the experience of a customer
Qualifications needed:
1-2 years of experience in Customer support or similar role, preferably from a Packing & Moving Industry
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively
- Proficiency in Excel and PowerPoint.
Click on Apply to know more.
