Website:
eighteentravels.com
Job details:
We Are Hiring: Operations Executive at 18 Travels
📍 Location: Pune
📧 Send CV: hr@eighteentravels.com
Role Overview
The Operations Executive will oversee daily car rental operations at 18 Travels. This role involves managing bookings, vehicle allocation, driver coordination, and ensuring smooth trip execution for both local and outstation services. We are looking for someone with excellent coordination skills, attention to detail, and a customer-first mindset.
Primary Responsibilities
* Handle customer booking requests and update bookings through calls, emails, and online systems.
* Allocate vehicles as per the booking schedule and customer requirements.
* Coordinate and manage driver schedules for timely execution of local and outstation trips.
* Monitor trip operations and provide continuous support to drivers.
* Review and close duty slips with accurate trip details such as timings, fuel, and distance.
* Manage customer communications for booking confirmations, trip updates, and feedback.
* Collaborate with fleet and maintenance teams to ensure vehicles are well-maintained.
* Prepare daily, weekly, and monthly operational reports.
* Assist with emergency operations and resolve any trip-related issues.
Secondary Responsibilities
* Contribute to operational efficiencies and process improvements.
* Secure documentation for bookings, customer correspondence, and vehicle records.
* Enhance operational systems and contribute to customer service improvements.
Behavioral Competencies
* Customer Orientation: Focus on delivering excellent service.
* Planning & Coordination: Well-organized and proactive in vehicle allocation and driver scheduling.
* Communication: Clear and effective communication with customers, drivers, and the team.
* Problem Solving: Proactive in resolving operational challenges.
* Time Management: Efficiently handle multiple tasks in a dynamic environment.
Click on Apply to know more.